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About this job



Role purpose: 

To provide system administration and technical support and drive the operational efficiency by adopting innovation and automation.

Key accountabilities and decision ownership  

Management of billing administration systems and applications.
Responsible for application support and continuous improvement of existing systems.
Manage systems problems, Incidents and requests as per the SLA.
Manage Projects related to billing administration systems and applications
Adhere to the internal service standards, including system downtime and response times, and maintain records to demonstrate compliance.





Core Competencies & Qualifications


Core competencies:

Database Management / Administration (oracle) skills
IT Systems Administration and Security
Ability to work independently in a fast paced environment with continual demands and changing priorities
Good Communication Skills
Agile way of working

Technical/professional qualifications: 

B.Sc. in Computer Science/ Computer Engineering or Electronics and Communication science. 
Telecommunications Knowledge and experience
Project management knowledge and experience 
Minimum 2 years work experience in IT operations job





Skills



Monitor and Diagnose
Incident Response
Dev Ops
Security
Software Engineering
Automation and Robotics
Cloud
Data Analytics and Insights