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About this job
Our client is a banking institution that provides private commercial banking services to corporate and retail customers in Tanzania.
They offer various personal banking services, such as current, savings, and fixed deposit accounts, as well as DIRA products and personal loans; corporate banking services, including overdraft facilities, term loans, asset finance/equipment loans, and invoice discounting and collateral management solutions; and trade finance services, which include letters of credit, guarantees, bills for collection, telegraphic transfers, SWIFT, and TISS solutions. The company also provides SME banking services; wholesale liability management services, such as fixed deposit reserves; treasury services, including spot deals, treasury and bonds, repurchase agreements, and placements; various Internet banking, western union, ATM, and M-PESA services; and issuing of bankers checks, check deposits, and special clearance services. They serve multinational companies, government institutions, non-governmental organizations, small businesses, and individuals.
Purpose of the Role:
Ensuring overall Branch Management; staff management, business growth and development, operational excellence
Develop and implement business strategies to deliver performance and growth targets and Maintain good business environment.
Main responsibilities:
Prepare the branch budget and strategy and ensure profitability
Establish and develop sales opportunities to archive targets and meet customers’ expectations
Organizing the branch objectives in liaison with the retail officers in regard to annual objectives and sales campaigns
Ensure Branch coordination; weekly and monthly meetings with retail officers, Branch meetings and training of branch staff
Implement, monitor and analyse the achievements of the branch objectives.
Build and improve the quality of business and retail clients
Make regular customer visits to retain existing customer s and to build loyalty
Promote new business by selling banks products to new clients
Prepare and analyze credit applications for presentation to credit department.
Review all branch reports and oversee daily operations of all areas of the branch
Check and forward daily and weekly reports to Head office departments
Manage and monitor team workflow at the branch in line with set targets
Ensure service delivery standards are maintained in the branch
Ensure branch staff comply with statutory regulations and bank internal procedure n
Be involved in corporate social responsibility to improve visibility for the bank
Monitoring the overstepping reports and advising accordingly
Monitoring of commercial risk and debt collection
Manage term deposits
Provide customer balances
Advise walk in clients on the various accounts and facilities
Monitors and analyses with Sales Coordination Unit the quantitative and qualitative achievements of the branch
Implements business plans prepared in collaboration with the sales coordination structure to ensure achievement of objectives
Ensures development of branch profitability
Any duty as may be assigned by a supervisor and or Head of Retail
Skills and Professional Qualification:
An Advanced Diploma/Degree in either Commerce, Finance or Marketing
A minimum of 4 years’ experience in Banking Operations
A good understanding of Banking Operations and Products
Knowledge of Microsoft Excel Products
Knowledge of banking
Knowledge of market practice
Excellent analytical and interpretational skills
People management skills
Budgeting skills
Excellent planning, organisation and execution skills
Positive and flexible attitude towards change and competition
Computer literacy and familiarity with standard office computer applications
Strong problem solving and decision making skills
Excellent interpersonal and communication skills
Conflict resolution skills
Negotiation and influencing skills
Team player and strong leadership and management skills
They offer various personal banking services, such as current, savings, and fixed deposit accounts, as well as DIRA products and personal loans; corporate banking services, including overdraft facilities, term loans, asset finance/equipment loans, and invoice discounting and collateral management solutions; and trade finance services, which include letters of credit, guarantees, bills for collection, telegraphic transfers, SWIFT, and TISS solutions. The company also provides SME banking services; wholesale liability management services, such as fixed deposit reserves; treasury services, including spot deals, treasury and bonds, repurchase agreements, and placements; various Internet banking, western union, ATM, and M-PESA services; and issuing of bankers checks, check deposits, and special clearance services. They serve multinational companies, government institutions, non-governmental organizations, small businesses, and individuals.
Purpose of the Role:
Ensuring overall Branch Management; staff management, business growth and development, operational excellence
Develop and implement business strategies to deliver performance and growth targets and Maintain good business environment.
Main responsibilities:
Prepare the branch budget and strategy and ensure profitability
Establish and develop sales opportunities to archive targets and meet customers’ expectations
Organizing the branch objectives in liaison with the retail officers in regard to annual objectives and sales campaigns
Ensure Branch coordination; weekly and monthly meetings with retail officers, Branch meetings and training of branch staff
Implement, monitor and analyse the achievements of the branch objectives.
Build and improve the quality of business and retail clients
Make regular customer visits to retain existing customer s and to build loyalty
Promote new business by selling banks products to new clients
Prepare and analyze credit applications for presentation to credit department.
Review all branch reports and oversee daily operations of all areas of the branch
Check and forward daily and weekly reports to Head office departments
Manage and monitor team workflow at the branch in line with set targets
Ensure service delivery standards are maintained in the branch
Ensure branch staff comply with statutory regulations and bank internal procedure n
Be involved in corporate social responsibility to improve visibility for the bank
Monitoring the overstepping reports and advising accordingly
Monitoring of commercial risk and debt collection
Manage term deposits
Provide customer balances
Advise walk in clients on the various accounts and facilities
Monitors and analyses with Sales Coordination Unit the quantitative and qualitative achievements of the branch
Implements business plans prepared in collaboration with the sales coordination structure to ensure achievement of objectives
Ensures development of branch profitability
Any duty as may be assigned by a supervisor and or Head of Retail
Skills and Professional Qualification:
An Advanced Diploma/Degree in either Commerce, Finance or Marketing
A minimum of 4 years’ experience in Banking Operations
A good understanding of Banking Operations and Products
Knowledge of Microsoft Excel Products
Knowledge of banking
Knowledge of market practice
Excellent analytical and interpretational skills
People management skills
Budgeting skills
Excellent planning, organisation and execution skills
Positive and flexible attitude towards change and competition
Computer literacy and familiarity with standard office computer applications
Strong problem solving and decision making skills
Excellent interpersonal and communication skills
Conflict resolution skills
Negotiation and influencing skills
Team player and strong leadership and management skills