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About this job
Branch Manager
HR World Ltd, on behalf of our client, is seeking a Branch Manager responsible for customer retention, branch productivity, enhanced customer service and loyalty, and generating growth through effective customer relationship management and sales to achieve branch business targets.
Responsibilities
Ensure business growth through marketing bank products; build and maintain existing and new customer relationships to achieve annual business targets.
Manage the branch’s liability portfolio and cross-selling.
Ensure customer retention by enhancing customer service at the branch level (e.g., monitoring customer complaints and transactions, meeting with high-net-worth clients regularly, and maintaining personalized relationships).
Ensure branch business practices comply with relevant banking laws, regulations, systems, and procedures.
Ensure timely submission of reports (e.g., periodic business, call reports, and surprise check reports).
Coordinate the review of branch risk control self-assessments (RCSA) with the Branch Operations Manager.
Develop, update, and maintain risk procedures and systems regarding risk identification, assessment, monitoring, mitigation strategies, and reporting.
Implement board/management directives for the branch effectively and timely.
Overall in charge of department staff, including leave management, training, coaching, and mentoring.
Support the Head of Business Development in preparing branch business-related budgets by providing input.
Qualifications
Bachelor's Degree in Business Management, Marketing, Economics, Accounting, Finance, or a related field.
5+ years of proven working experience at the Branch Manager level.
Excellent organizational skills.
Interested candidates should send their CVs to career@hrworld.co.tz before December 3, 2024. Only successful candidates will be contacted.
HR World Ltd, on behalf of our client, is seeking a Branch Manager responsible for customer retention, branch productivity, enhanced customer service and loyalty, and generating growth through effective customer relationship management and sales to achieve branch business targets.
Responsibilities
Ensure business growth through marketing bank products; build and maintain existing and new customer relationships to achieve annual business targets.
Manage the branch’s liability portfolio and cross-selling.
Ensure customer retention by enhancing customer service at the branch level (e.g., monitoring customer complaints and transactions, meeting with high-net-worth clients regularly, and maintaining personalized relationships).
Ensure branch business practices comply with relevant banking laws, regulations, systems, and procedures.
Ensure timely submission of reports (e.g., periodic business, call reports, and surprise check reports).
Coordinate the review of branch risk control self-assessments (RCSA) with the Branch Operations Manager.
Develop, update, and maintain risk procedures and systems regarding risk identification, assessment, monitoring, mitigation strategies, and reporting.
Implement board/management directives for the branch effectively and timely.
Overall in charge of department staff, including leave management, training, coaching, and mentoring.
Support the Head of Business Development in preparing branch business-related budgets by providing input.
Qualifications
Bachelor's Degree in Business Management, Marketing, Economics, Accounting, Finance, or a related field.
5+ years of proven working experience at the Branch Manager level.
Excellent organizational skills.
Interested candidates should send their CVs to career@hrworld.co.tz before December 3, 2024. Only successful candidates will be contacted.