Analyze your CV for Branch Supervisor at TIB Corporate Bank Limited (TIB CBL)
Get a free, instant analysis of how well your CV matches this role. Identify ATS issues, keyword gaps, and actionable improvements to boost your chances.
About this job
Overview
TIB Corporate Bank Limited (TIB CBL) is a Commercial Bank and is licensed by Bank of Tanzania to carry on banking business across a network of branches, agencies, and departments. The bank offers complementary and supporting banking services such as short term and working capital loans, trade loans as well as other banking products and services.
TIB CBL is looking for committed, self-driven, dynamic and competent qualified candidates to fill the vacancies below:
Branch Supervisor (Dar es Salaam)
Job Purpose
Provide efficient business management to facilitate delivery of performance and achievement of operational excellence in the branch
Key Responsibilities:
o Drive the achievement of contacted targets in the branch
Ensure documents received from customer service are complete and accurate for processing
Ensure efficiency on processing of transactions such as third party salaries, outward and inward Cheque clearing, Account opening, TTs and TISS, Capturing and updating of clients mandate etc with zero error
Ensure all clients requests are executed immediately and followed up regularly so as to honor commitments made to clients
Oversee the branch team to ensure effective daily operations
Identify cross selling and pass leads to sales team
Allocate duties to team members in order to achieve operational targets including prioritizations and work schedules
Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make
Rigorously monitor expenditure against approved budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost
Ensure that suspense accounts balance on daily basis
Ensure daily check of GL posted transactions
Analyze GL Trial Balance for abnormalities
Ensure monthly GL Accounts reconciliation and follow up of outstanding figures is done as per the laid down procedure and SLA
Ensure that all GL vouchers are properly validated
Ensure daily workload is processed on time (adhere to cut off time)
Manage issuance of bankers cheques and over the counter cheques
Ensure call back and call over is done as per the procedure
Maintain and update branch inventory
Ensure safe and secure keeping of all branch records i.e vouchers, registers and reports
Ensure fee are collected as per prevailing tariff guides and circulars
Ensure that controlled stationery and safe custody items are properly maintained and regularly checked.
Ensure that Payments Screening is done as per the policy and procedure
Ensure that adequate working tools are available and are in order
Ensure that tools / equipment’s are properly maintained and serviced as per SLA with service providers
Manage and control cash movement to and from the branch and confirm security arrangement are in place
Manage and control effective ATM Replenishment and Balancing
Manage all cash limits in the branch i.e teller limits and control total branch cash limits
Report excess as soon as it arises and arrange for insurance cover
Ensure Branch cash balances daily
Ensure adherence to safety and security
Ensure daily cash position is reported as required
Ensure that strong room keys are properly managed as per policy
Ensure that hand-overs of keys are properly done
Ensure that snap checks are done and recorded
Carry out any other duty that may be assigned by supervisor/line manager and or management
Customer Service and Relationship Building
Ensure clients query are attended to on time
Accountability for enhancement of customer service by making sure transactions are processed on time
Ensure the service to clients is done with professionalism ethics
Ensure team maintain neat and tidy environment all the time
Communication to clients should be done professionally
Ensure team accuracy and efficiency when dealing with clients instructions
Controls, Compliance and Risk Management (adherence to banks policies and procedure)
Ensure security alarms are in order and tested as per the procedure
Ensure that CCTV cameras are in place and in order
Ensure security door PINs are properly managed
Ensure that branch physical opening is done as per policy and procedure manual
Ensure that access to strong room, teller area, server and record room is controlled
Adhere to relevant control on items kept in safe custody e.g controlled stationary ATM Cards ect
Ensure security on properties and premises
Conduct snap checks regularly
Execute Audit queries on time
Monitor and control applicable registers in the department
Ensure conformance to authority mandates at all time
Adhere to procedures for protecting team and own User ID and passwords
Ensure adherence to all banks process, policies and procedure manuals
Ensure adherence to banks risk and control policies
Build awareness and keep yourself updated with regard to KYC, COMPLIANCE and AML regulations
o Learning and Growth (People Management and Career Development)
Review leave plans in place and make recommendations to the line manager to adjust the plans if required. Review leave captures on the employees system (HRM Inspire) to ensure that all leave was captured
When required, recommend to the line manger to initiate disciplinary processes for team members, participate in collecting the evidence for the case and the whole process to the end
Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment
Develop high performing team by conducting o performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions
Coach and mentor team members on daily basis i on how to improve their own productivity and use of the bank’s processes and systems
Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken
Establish and maintain a succession plan for the team
Monitor overtime and ensure that it is kept to a minimum. Ensure that all overtime is pre-approved as per the laid down procedure
Actively participate in product knowledge sessions with the team
Demonstrate learning attitude
Attend training needs identified in BSC
Have a team and self-career plan in place
Qualifications, Knowledge, and Experience
A degree in Business Administration, Economics, Commerce, Banking or related discipline.
At least five (5-7) years working experience in a similar position in banking/financial institution.
Strong written and oral communication skills.
Strong written and oral communication skills with ability to write documentation in a concise and focused style.
Excellent and well developed interpersonal and organizational skills.
Must be a team player, very self-motivated and able to manage and prioritize workload with minimum supervision.
Computer literate.
Knowledge of Mission of the bank. Strategic thinking skills - Developing business strategies.
Planning, directing, high professional standards, aggressiveness in goal setting and achievement.
REMUNERATION
TIB Corporate Bank Limited is an equal opportunity employer. The bank offers a competitive remuneration package, career development opportunities, and a conducive working environment.
MODE OF APPLICATION
Qualifying candidates should apply in writing to or lodge their applications at the email address below, enclosing:
An application letter showing how they meet the post’s requirements.
Comprehensive Curriculum Vitae.
Copies of relevant certificates and awards.
Contact address including telephone number(s) and/or email address(s) if available.
Names and full addresses of three referees.
Closing Date is Thursday, 7th March 2019
THE MANAGING DIRECTOR,
TIB Corporate Bank Limited,
Samora Tower - 7th Floor,
Samora Avenue/Bridge Street,
P.O. Box 9102,
Dar es Salaam.
Tel: +255 222 162440
Email: recruitmentcbl@tib.co.tz
Only Shortlisted applicants will be contacted.
TIB Corporate Bank Limited is an equal Opportunity Employer
TIB Corporate Bank Limited (TIB CBL) is a Commercial Bank and is licensed by Bank of Tanzania to carry on banking business across a network of branches, agencies, and departments. The bank offers complementary and supporting banking services such as short term and working capital loans, trade loans as well as other banking products and services.
TIB CBL is looking for committed, self-driven, dynamic and competent qualified candidates to fill the vacancies below:
Branch Supervisor (Dar es Salaam)
Job Purpose
Provide efficient business management to facilitate delivery of performance and achievement of operational excellence in the branch
Key Responsibilities:
o Drive the achievement of contacted targets in the branch
Ensure documents received from customer service are complete and accurate for processing
Ensure efficiency on processing of transactions such as third party salaries, outward and inward Cheque clearing, Account opening, TTs and TISS, Capturing and updating of clients mandate etc with zero error
Ensure all clients requests are executed immediately and followed up regularly so as to honor commitments made to clients
Oversee the branch team to ensure effective daily operations
Identify cross selling and pass leads to sales team
Allocate duties to team members in order to achieve operational targets including prioritizations and work schedules
Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make
Rigorously monitor expenditure against approved budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost
Ensure that suspense accounts balance on daily basis
Ensure daily check of GL posted transactions
Analyze GL Trial Balance for abnormalities
Ensure monthly GL Accounts reconciliation and follow up of outstanding figures is done as per the laid down procedure and SLA
Ensure that all GL vouchers are properly validated
Ensure daily workload is processed on time (adhere to cut off time)
Manage issuance of bankers cheques and over the counter cheques
Ensure call back and call over is done as per the procedure
Maintain and update branch inventory
Ensure safe and secure keeping of all branch records i.e vouchers, registers and reports
Ensure fee are collected as per prevailing tariff guides and circulars
Ensure that controlled stationery and safe custody items are properly maintained and regularly checked.
Ensure that Payments Screening is done as per the policy and procedure
Ensure that adequate working tools are available and are in order
Ensure that tools / equipment’s are properly maintained and serviced as per SLA with service providers
Manage and control cash movement to and from the branch and confirm security arrangement are in place
Manage and control effective ATM Replenishment and Balancing
Manage all cash limits in the branch i.e teller limits and control total branch cash limits
Report excess as soon as it arises and arrange for insurance cover
Ensure Branch cash balances daily
Ensure adherence to safety and security
Ensure daily cash position is reported as required
Ensure that strong room keys are properly managed as per policy
Ensure that hand-overs of keys are properly done
Ensure that snap checks are done and recorded
Carry out any other duty that may be assigned by supervisor/line manager and or management
Customer Service and Relationship Building
Ensure clients query are attended to on time
Accountability for enhancement of customer service by making sure transactions are processed on time
Ensure the service to clients is done with professionalism ethics
Ensure team maintain neat and tidy environment all the time
Communication to clients should be done professionally
Ensure team accuracy and efficiency when dealing with clients instructions
Controls, Compliance and Risk Management (adherence to banks policies and procedure)
Ensure security alarms are in order and tested as per the procedure
Ensure that CCTV cameras are in place and in order
Ensure security door PINs are properly managed
Ensure that branch physical opening is done as per policy and procedure manual
Ensure that access to strong room, teller area, server and record room is controlled
Adhere to relevant control on items kept in safe custody e.g controlled stationary ATM Cards ect
Ensure security on properties and premises
Conduct snap checks regularly
Execute Audit queries on time
Monitor and control applicable registers in the department
Ensure conformance to authority mandates at all time
Adhere to procedures for protecting team and own User ID and passwords
Ensure adherence to all banks process, policies and procedure manuals
Ensure adherence to banks risk and control policies
Build awareness and keep yourself updated with regard to KYC, COMPLIANCE and AML regulations
o Learning and Growth (People Management and Career Development)
Review leave plans in place and make recommendations to the line manager to adjust the plans if required. Review leave captures on the employees system (HRM Inspire) to ensure that all leave was captured
When required, recommend to the line manger to initiate disciplinary processes for team members, participate in collecting the evidence for the case and the whole process to the end
Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment
Develop high performing team by conducting o performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions
Coach and mentor team members on daily basis i on how to improve their own productivity and use of the bank’s processes and systems
Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken
Establish and maintain a succession plan for the team
Monitor overtime and ensure that it is kept to a minimum. Ensure that all overtime is pre-approved as per the laid down procedure
Actively participate in product knowledge sessions with the team
Demonstrate learning attitude
Attend training needs identified in BSC
Have a team and self-career plan in place
Qualifications, Knowledge, and Experience
A degree in Business Administration, Economics, Commerce, Banking or related discipline.
At least five (5-7) years working experience in a similar position in banking/financial institution.
Strong written and oral communication skills.
Strong written and oral communication skills with ability to write documentation in a concise and focused style.
Excellent and well developed interpersonal and organizational skills.
Must be a team player, very self-motivated and able to manage and prioritize workload with minimum supervision.
Computer literate.
Knowledge of Mission of the bank. Strategic thinking skills - Developing business strategies.
Planning, directing, high professional standards, aggressiveness in goal setting and achievement.
REMUNERATION
TIB Corporate Bank Limited is an equal opportunity employer. The bank offers a competitive remuneration package, career development opportunities, and a conducive working environment.
MODE OF APPLICATION
Qualifying candidates should apply in writing to or lodge their applications at the email address below, enclosing:
An application letter showing how they meet the post’s requirements.
Comprehensive Curriculum Vitae.
Copies of relevant certificates and awards.
Contact address including telephone number(s) and/or email address(s) if available.
Names and full addresses of three referees.
Closing Date is Thursday, 7th March 2019
THE MANAGING DIRECTOR,
TIB Corporate Bank Limited,
Samora Tower - 7th Floor,
Samora Avenue/Bridge Street,
P.O. Box 9102,
Dar es Salaam.
Tel: +255 222 162440
Email: recruitmentcbl@tib.co.tz
Only Shortlisted applicants will be contacted.
TIB Corporate Bank Limited is an equal Opportunity Employer