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About this job

Role purpose:

Facilitate acquisition of business requirements
Translation of business requirements into technical actionable items
Ensure that the needed quality is delivered

 
Key accountabilities and decision ownership
 

Requirement acquisition and Translation

Collecting and documenting business requirements and translate them into Technical specifications.
Engaging business users and process owners to come up with a solution as per the business requirements
Documenting the user requirements document and ensure signoff with all stakeholders before sending it to the supplier.
Ensuring the supplier understands all the requirements and our prerequisites if any



 

Suppliers’ evaluation



Performing technical evaluation to ensure that all solutions proposals from  the solutions  providers matches our requirements
Analysing the solution design and architecture to ensure it is cost efficient.
Analysing all risks associated with choosing each supplier
Ensuring that suppliers fully comply with all our security baseline standards.



Business Process Modelling



Documenting  and maintaining the Vodacom product catalogue



Budget Administration



Facilitating Budget approvals for PO issuance of projects
Logging budget transfers



Reporting



Analysing and preparing IT and Billing group monthly availability reports. The reports consist of Systems availability reports, Services availability reports, M-Pesa bench mark report, Customer experience reports and Supplier’s performance reports.



Demand Management Analyst



Be the SPOC for Demand Management for IT.
Manage the day to day operations of demand consisting of being present in all meetings
Update and maintain the demand  management tracker
Update and maintain the resource  management tracker
Prepare the demand management reports as and when required


Core competencies, knowledge and experience

Degree in Computing or Telecommunication field.
At least 2-4 years’ experience in Computing/ or Telecommunication field
Excellent analytical and logical reasoning skills
Excellent communication skills
Strong stakeholder management skills
Able to adapt to Agile
Able to challenge the status quo
Must have technical/professional qualifications:
ITIL Certification would be advantageous.
Systems Analysis, Design, development and implementation & Business Communication            
Project Management knowledge would be advantageous          
Programming knowledge
Database Development & Administration
Financial administration knowledge would be advantageous