Analyze your CV for Call Center Agent at Onfon Microfinance Limited
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About this job
Onfon Microfinance - Call Center Agents (3 Positions)
Location: Dar es Salaam, Tanzania
Job Description
As a Call Center Agent, you will play a key role in delivering excellent customer service through phone interactions and related tasks. Your main responsibilities include:
Handling inbound and outbound calls: Managing customer inquiries, resolving issues, and providing information about products or services.
Customer support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
Data entry and documentation: Recording accurate information into databases and maintaining detailed records of interactions.
Follow-up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
Adherence to procedures: Following company scripts and protocols for consistent service delivery.
Qualifications
To succeed in this role, candidates should meet the following requirements:
Bachelor’s degree in a related field.
Experience working in a call center or customer-support role.
Strong active-listening and verbal-communication skills.
Proficiency in problem-solving.
Ability to multitask and manage time effectively.
Fluency in both English and Kiswahili (spoken and written).
How to Apply
Send your CV to: cv@onfonmicrofinance.co.tz
Deadline: 5 March 2026
Location: Dar es Salaam, Tanzania
Job Description
As a Call Center Agent, you will play a key role in delivering excellent customer service through phone interactions and related tasks. Your main responsibilities include:
Handling inbound and outbound calls: Managing customer inquiries, resolving issues, and providing information about products or services.
Customer support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
Data entry and documentation: Recording accurate information into databases and maintaining detailed records of interactions.
Follow-up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
Adherence to procedures: Following company scripts and protocols for consistent service delivery.
Qualifications
To succeed in this role, candidates should meet the following requirements:
Bachelor’s degree in a related field.
Experience working in a call center or customer-support role.
Strong active-listening and verbal-communication skills.
Proficiency in problem-solving.
Ability to multitask and manage time effectively.
Fluency in both English and Kiswahili (spoken and written).
How to Apply
Send your CV to: cv@onfonmicrofinance.co.tz
Deadline: 5 March 2026