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About this job
As the #CallCentreOperationsManager, you will be responsible to set the goals, monitor challenges, coach, and motivate the #callcenter team to deliver exceptional #customerservice.
Your main duties will consist of:
Selecting, recruiting, and training of new call center personnel
Preparing performance reports by collecting and analyzing call agents’ data.
Evaluating individual performance reviews and overall team effectiveness
Helping call agents with challenging customer service issues
Monitoring team performance and provide tools if necessary
Determining call center operational strategies by evaluating team results and objectives
Maintaining and improving call center operations by monitoring system performance and identifying and resolving problems
Meeting financial targets by estimating performance requirements and preparing annual budgets
The successful candidate will report to the Chief Commercial OfficerAre you up to the challenge? Send your CV to hr@azampay.comClosing Date: 26 December 2021
Your main duties will consist of:
Selecting, recruiting, and training of new call center personnel
Preparing performance reports by collecting and analyzing call agents’ data.
Evaluating individual performance reviews and overall team effectiveness
Helping call agents with challenging customer service issues
Monitoring team performance and provide tools if necessary
Determining call center operational strategies by evaluating team results and objectives
Maintaining and improving call center operations by monitoring system performance and identifying and resolving problems
Meeting financial targets by estimating performance requirements and preparing annual budgets
The successful candidate will report to the Chief Commercial OfficerAre you up to the challenge? Send your CV to hr@azampay.comClosing Date: 26 December 2021