Analyze your CV for Customer Care at Wassha

General PurposeInteract with customers to provide and process information in response to inquiries, concerns, and requests about products and services.Main Job Tasks and ResponsibilitiesDeal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationsSet up new customer accountsProcess orders, forms, applications and requestsOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsRecord details of inquiries, comments, and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service processEducation and Experience            High school diploma, PR degree or equivalentExperience of not less than two yearsKnowledge of customer service principles and practicesKnowledge of relevant computer applicationsAbility to typeKnowledge of administrative proceduresNumeric, oral and written language applicationsProduct knowledge Key CompetenciesInterpersonal skillsCommunication skills - verbal and writtenListening skillsProblem analysis and problem-solvingAttention to detail and accuracyData collection and orderingCustomer service orientationAdaptabilityInitiativeStress toleranceFlexibilityHow to ApplyInterested individuals should submit their applications to recruit@tz.wassha.com indicating:1.            Why you think you qualify for this post2.            Current CV, indicating relevant experience based on previous tasks; and skills that you are bringing into the organization.3.            Names and contacts of three referees who have supervised you in your previous working historyTelephone calls will not be entertained.Note: DeadLine  20th March 2018