Analyze your CV for Customer Experience Systems Manager at Vodacom Tanzania

Role purpose: 


Manage/Oversees the Customer Operations (COPS) IT related issues. 
Execution of the company and Group strategy and deliverables, specifically related to Digital Dare.
Responsible for the overall end user support services for all the customer and for their performance in order to meet customer service KPIs.

Key Responsibilities

Manage contact centre systems and applications (contact centre, Digital care/channels, customer care training/knowledge base portals and TNPS Applications.
Manage overall contact centre systems and applications security, service availability.
Manage systems problems, Incidents and requests as per the SLA.
Assist in acquiring and maintain technology Infrastructure for Customer Experience Applications.
Manage systems/applications changes
Manage systems capacity & performance of Customer Experience Systems
Manage Projects related to contact centre systems and applications

Core competencies, knowledge, experience & Qualifications

B.Sc. in Computer Science/ Computer Engineering or Electronics and Communication science IT Systems administration
3+ years’ experience industry or functional experience.
TCP/IP Network administration
Systems Monitoring & Analysis Tools
Operating Systems (Windows, Unix/Linux)
Database Management/Administration (oracle/ms sql/mysql)
Agile way of working
Information Systems Security 
Telecommunications Knowledge/ experience would be advantageous.
Project knowledge and experience would be advantageous.




Skills

Microservices and APIs
Agile
Digital Experience Platforms
Coding
Dev Ops
Security
Cloud