Analyze your CV for Customer Journey and Experience Officer at Yas

Mixx is Hiring: Customer Journey and Experience OfficerMixx is seeking a motivated and experienced Customer Journey and Experience Officer to join our dynamic team. If you have a passion for understanding and enhancing customer interactions within the mobile money industry, this role is for you.About Mixx by YasJoining Mixx by Yas means becoming part of a leading fintech company within the AXIAN Group, a prominent pan-African player operating across five African countries. We are a fast-growing organization driven by a culture of innovation, agility, and impact. Our young, passionate, and ambitious teams are actively shaping the future of financial services.At Mixx, we champion diversity as a core strength. We encourage female applicants and are committed to fostering a fair, inclusive, and stimulating professional environment for all.Key Responsibilities:Ensure new user journeys align with organizational standards.Review and optimize customer journeys to improve usability and adoption.Develop and maintain customer journey maps across all channels.Identify pain points and recommend customer experience improvements.Apply service design principles to enhance customer interactions.Collaborate with business units to ensure a consistent customer experience.Leverage customer insights to drive process and service improvements.Conduct customer research to understand behaviors, needs, and expectations.Analyze journey performance using CRM, analytics, and customer feedback data.Prepare KPI reports on customer engagement and satisfaction.Lead usability testing, monitor customer sentiment, and drive continuous improvements.Core Competencies:Customer Experience & Journey ManagementCustomer-Centric MindsetAnalytical Thinking & Problem SolvingCustomer Research & Insights AnalysisService Design & Process ImprovementStakeholder Management & Cross-Functional CollaborationResults Orientation & Continuous ImprovementQualifications and Experience:Bachelor's degree required, preferably in Business Administration.Minimum of 2 years' relevant experience.Good knowledge of the mobile money industry, customer care, and customer relationship management.Location:Dar Es SalaamHow to Apply:If this description resonates with your professional profile and aspirations, we invite you to grow with us. Apply before September 14, 2026.