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About this job
DUTIES AND RESPONSIBILITIES
i.Provides information to would-be customers on the procedures and systems for accessing the Authority’s services and assists them to access such services;
ii.Attends to customer complaints, and if necessary directs customers to appropriate officers who can handle the complaints;
iii.Provides information on the Authority’s services to walk-in customers;
iv.Distributes the Authority’s publications and brochures to walk-in customers and would-be customers;
v.Keeps a proper log on all complaints received and the manner in which such complaints have been dealt with;
vi.Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
vii.Provides information to would-be customers in the field on the procedures and systems for accessing the Authority’s services and assists them to access such services;
viii.Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
ix. Performs such other related duties as may be assigned by the Customer Services Manager from time to time
QUALIFICATION AND EXPERIENCE
Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing
/Pipe Fittings or any other relevant qualifications from a recognized Institution.
REMUNERATION: Attractive remuneration package in
i.Provides information to would-be customers on the procedures and systems for accessing the Authority’s services and assists them to access such services;
ii.Attends to customer complaints, and if necessary directs customers to appropriate officers who can handle the complaints;
iii.Provides information on the Authority’s services to walk-in customers;
iv.Distributes the Authority’s publications and brochures to walk-in customers and would-be customers;
v.Keeps a proper log on all complaints received and the manner in which such complaints have been dealt with;
vi.Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
vii.Provides information to would-be customers in the field on the procedures and systems for accessing the Authority’s services and assists them to access such services;
viii.Appraises the Assistant Customer Services Officer on all complaints that have not been solved to the satisfaction of customers;
ix. Performs such other related duties as may be assigned by the Customer Services Manager from time to time
QUALIFICATION AND EXPERIENCE
Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing
/Pipe Fittings or any other relevant qualifications from a recognized Institution.
REMUNERATION: Attractive remuneration package in