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About this job
Industry: NGO
Job Type: Full Time
Job Location: Dar es Salaam
Minimum Education: Bachelor's degree
Required Experience: 5+ Years
Job Purpose
To provide superb customer service by leading and motivating the customer service team, setting customer satisfaction goals, increasing customer satisfaction, loyalty, and retention as well as meeting customer expectations
Job Qualifications /Experience
A Bachelor's degree in business management or related field.
A minimum of 5 years in customer service management
Extensive experience in a call center environment
Detailed understanding of call centre processes & KPIs
Good reporting and presentation skills with a keen eye for detail
Ability to influence and collaborate with a cross-functional team
Excellent written and oral communication skills, with the confidence to interact at all levels of the organization
"Only shortlisted candidates will be contacted
Please share your CV to jobs@favoritegroup.co.tz
Job Type: Full Time
Job Location: Dar es Salaam
Minimum Education: Bachelor's degree
Required Experience: 5+ Years
Job Purpose
To provide superb customer service by leading and motivating the customer service team, setting customer satisfaction goals, increasing customer satisfaction, loyalty, and retention as well as meeting customer expectations
Job Qualifications /Experience
A Bachelor's degree in business management or related field.
A minimum of 5 years in customer service management
Extensive experience in a call center environment
Detailed understanding of call centre processes & KPIs
Good reporting and presentation skills with a keen eye for detail
Ability to influence and collaborate with a cross-functional team
Excellent written and oral communication skills, with the confidence to interact at all levels of the organization
"Only shortlisted candidates will be contacted
Please share your CV to jobs@favoritegroup.co.tz