Analyze your CV for Customer Service Officer II at Morogoro Water Supply and Sanitation Authority (MORUWASA)
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About this job
DUTIES AND RESPONSIBILITIES
i. To identify customers and their needs; ii. To monitor and review business performance; iii. To gather marketing information; iv. To prepare monthly and quarterly complaints handling reports; v. To conduct market analysis to explore opportunities for better customer services; vi. To ensure that customer’ bills complaints and are positively and diligently addressed; vii. To assist in conducting education and awareness on MORUWASA services; and viii. To perform other related duties as may be assigned by the Supervisor.
QUALIFICATION AND EXPERIENCE
Bachelor Degree or Advanced Diploma in Marketing, Commerce/Business Administration majoring in Marketing, Economic Planning, Mass Communication or any other relevant qualifications from a recognized Institution. Wide knowledge in the Water Sector or understanding of operation of Water supply and Sanitation Authorities is an added advantage.
REMUNERATION
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i. To identify customers and their needs; ii. To monitor and review business performance; iii. To gather marketing information; iv. To prepare monthly and quarterly complaints handling reports; v. To conduct market analysis to explore opportunities for better customer services; vi. To ensure that customer’ bills complaints and are positively and diligently addressed; vii. To assist in conducting education and awareness on MORUWASA services; and viii. To perform other related duties as may be assigned by the Supervisor.
QUALIFICATION AND EXPERIENCE
Bachelor Degree or Advanced Diploma in Marketing, Commerce/Business Administration majoring in Marketing, Economic Planning, Mass Communication or any other relevant qualifications from a recognized Institution. Wide knowledge in the Water Sector or understanding of operation of Water supply and Sanitation Authorities is an added advantage.
REMUNERATION
ATTRACTIVE REMUNERATION PACKAGE IN