Analyze your CV for Customer Service Officer / Receptionist at Tujijenge Tanzania Ltd
Get a free, instant analysis of how well your CV matches this role. Identify ATS issues, keyword gaps, and actionable improvements to boost your chances.
About this job
Tujijenge Tanzania
Tujijenge Tanzania was set up by Tujijenge Afrika, with the vision of being a leader in the provision of caring, customer focused financial services
WE ARE HIRING!
Position: Customer Service Officer / Receptionist
RESPONSIBILITIES :
Acceptance of Cash/cheques from customers and checking accuracy and updating the system accordingly.
Handle payments over the teller booth as per the given guidelines and procedures
Manage Branch Petty Cash as per Policy and Procedures & update the system daily.
Prepare the day-end balancing sheet and handover to Accountant/Branch Manager to for their verification.
Maintain proper registers/records required in the cash office (cash differences/PD cheques/key transfers etc).
Provide information to prospective walk-in clients and telephone inquiries on products.
Deliver an exceptional level of service and maintain both internal and external customers of the branch maintaining total customer satisfaction among all customers.
Dealing with Customers in relation to repayments – Follow up on falling due reports.
Safeguard the confidentiality of all information pertaining to the Company and the LOLC Group obtained externally or internally during employment and refrain from divulging same to any third party.
Maintain a neat and organized reception area.
Assist in administrative tasks and data entry as required.
QUALIFICATIONS :
A bachelor’s degree in education finance, banking, accounting, or a related field.
Minimum of three years of experience in a customer service role.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in computer applications and office software.
Ability to work independently and as part of a team.
Fluency in English and Swahili is required.
SEND YOUR CV ON OR BEFORE 16/09/2023TO: felixj@tujijenge.or.tz
(Please include “Customer Service Officer/Receptionist” as mail subject)
Tujijenge Tanzania was set up by Tujijenge Afrika, with the vision of being a leader in the provision of caring, customer focused financial services
WE ARE HIRING!
Position: Customer Service Officer / Receptionist
RESPONSIBILITIES :
Acceptance of Cash/cheques from customers and checking accuracy and updating the system accordingly.
Handle payments over the teller booth as per the given guidelines and procedures
Manage Branch Petty Cash as per Policy and Procedures & update the system daily.
Prepare the day-end balancing sheet and handover to Accountant/Branch Manager to for their verification.
Maintain proper registers/records required in the cash office (cash differences/PD cheques/key transfers etc).
Provide information to prospective walk-in clients and telephone inquiries on products.
Deliver an exceptional level of service and maintain both internal and external customers of the branch maintaining total customer satisfaction among all customers.
Dealing with Customers in relation to repayments – Follow up on falling due reports.
Safeguard the confidentiality of all information pertaining to the Company and the LOLC Group obtained externally or internally during employment and refrain from divulging same to any third party.
Maintain a neat and organized reception area.
Assist in administrative tasks and data entry as required.
QUALIFICATIONS :
A bachelor’s degree in education finance, banking, accounting, or a related field.
Minimum of three years of experience in a customer service role.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in computer applications and office software.
Ability to work independently and as part of a team.
Fluency in English and Swahili is required.
SEND YOUR CV ON OR BEFORE 16/09/2023TO: felixj@tujijenge.or.tz
(Please include “Customer Service Officer/Receptionist” as mail subject)