Analyze your CV for Customer Support Team Lead at SPENN
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About this job
Company Overview:SPENN is a global mobile e-wallet (app) developed by Blockbonds AS, a Norwegian Fintech company. We are launching in Tanzania, and are currently looking for a handful of people, a team of which will grow rapidly in 2018 and the coming years.Through the SPENN e-wallet, everyone can access services such as; payments to anyone, anywhere, shop in local stores, e-commerce, saving money and investment capabilities in a secure and fast way.The SPENN app is completely free to download and use.We believe that everyone should have equal access to banking services. If you share our values, we would love to have you on board our team, and commonly work towards success for our brand!
Customer Support Team Lead Duties & Responsibilities:
Maintain a high level of customer satisfaction in all general inquiries, account status, and technical concerns
Develop and maintain all accounts and portals used by customer support department in Tanzania
Develop, create and maintain routines for the support department in Tanzania
Provide daily, weekly, and monthly reports with summaries on major issues
Lead a team of customer support agents, and motivate them to deliver targets
Staffing and training of new and existing customer support employees
Constantly seek improvements in operations efficiency
Meets the agreed KPI’s
Other related duties as assigned
Qualifications:
Minimum 4 years of experience in Customer Support or equivalent
Leadership experience
Excellent verbal and written communication skills
Degree in communication/ commerce/ business or equivalent
Understand and can manage CRM systems
Able to type quickly and accurately
Willingness to work a flexible schedule in a start-up environment
Able to work independently while being a team player
Punctual, reliable and with genuine concern to help customers
Proficient in computer use
Company Perks & Benefits:
Great work environment
Global tasks and responsibilities
Sufficient equipment
Paid leaves
How to Apply:
Send your CV to careers.tz@spenn.com
Customer Support Team Lead Duties & Responsibilities:
Maintain a high level of customer satisfaction in all general inquiries, account status, and technical concerns
Develop and maintain all accounts and portals used by customer support department in Tanzania
Develop, create and maintain routines for the support department in Tanzania
Provide daily, weekly, and monthly reports with summaries on major issues
Lead a team of customer support agents, and motivate them to deliver targets
Staffing and training of new and existing customer support employees
Constantly seek improvements in operations efficiency
Meets the agreed KPI’s
Other related duties as assigned
Qualifications:
Minimum 4 years of experience in Customer Support or equivalent
Leadership experience
Excellent verbal and written communication skills
Degree in communication/ commerce/ business or equivalent
Understand and can manage CRM systems
Able to type quickly and accurately
Willingness to work a flexible schedule in a start-up environment
Able to work independently while being a team player
Punctual, reliable and with genuine concern to help customers
Proficient in computer use
Company Perks & Benefits:
Great work environment
Global tasks and responsibilities
Sufficient equipment
Paid leaves
How to Apply:
Send your CV to careers.tz@spenn.com