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About this job
Role purpose:
CVM platform management End to End, the platform has the following componentsIBM MCCM platform (Interact, UNICA, MQ, EMM, CVM DB)Engage with Project Office on CVM related projects to ensure scope is clear, analyse and propose solutions that are technically viable, and deliver projects within the agreed timelines
Key accountabilities and decision ownership
Systems Administration.
Administration of CVM components from Campaign perspective.( Interact, UNICA, MQ, EMM, CVM DB)
Management of all suppliers managing different component of CVM
Service Levels Management and reporting
Systems Monitoring
Monitor systems processes, performance and capacity.
Ensure Continuous Service with high availability and minimum disruption
Ensure CVM ecosystem is complying with Security requirements
Manage Systems Configuration by accounting for all system components
Systems Backup
Maintain a schedule for regular recovery of CVM platform.
Perform Data recovery test runs to minimize possibility of failures during data recovery.
Self-Development
Training & self-development.
Keep up with new technologies
Core competencies, knowledge, and experience
Excellent analytical skills in Relational Database Management Systems
GSM Knowledge
Data warehouse knowledge/skills
Customer value management/Loyalty platform knowledge
Excellent communication skills
Strong stakeholder management skills
Must have technical/professional qualifications:
3+ years’ experience in the ICT industry
Bachelor's degree in Electronics Science/Computer science/Computer Engineering or Equivalent.
Strong analytical skills and business acumen.
Build and maintain relationship with key stakeholders i.e. business teams, technology teams, suppliers etc.
Telecommunications experience would be advantageous.
Project knowledge and experience would be advantageous.
Skills
Network Access Technology
Research
Partner and Vendor Management
Strategy and Vision
Technical Communication
Architecture and Design