Analyze your CV for Data and Customer Life-Cycle Management - Manager at Airtel Tanzania PLC
Get a free, instant analysis of how well your CV matches this role. Identify ATS issues, keyword gaps, and actionable improvements to boost your chances.
About this job
Overview
Airtel Tanzania PLC is looking for a suitable candidate for the Data and CLM Manager Position. The incumbent will be responsible for planning and achieving the targeted revenue from the prepaid product categories for Voice and Non-Voice while also ensuring implementation of customized programs to create stickiness of the existing base, resulting in reduced customer churn & higher usage.
Key deliverables;
1. Drive Data Hygiene
Ensure UnR programs are in place to drive data penetration
Develop programs to drive data users through the open market device selling outlets
Develop Data Commando Program for universities
Drive smartphone penetration through retail, franchise and open market
2. Working with internal and external customers to drive end to end flawless implementation and execution
Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales, Finance, SCM, HR and Legal, franchise, channel partner, DSA, commando, and Retail ) are fully aligned to the data initiatives being
3. Drive innovation
Have 1 innovation a quarter
Drive Data VAS – selling a purpose to use data, not only the MB itself
4. Grow Data NPS
Make sure product awareness is driven on the ground through Brand and Sales
As few as possible calls to the call center and on social
Develop programs to drive gifting and promote word-by-mouth
5. Achieve the desired revenue from the base by designing and developing customized programs
6.To create customer base stickiness and hence reduce churn
Qualifications and Experience;
Bachelor Degree in Computer science or any other related filed
MBA in Marketing
Professional qualification/certification in Project Management Techniques and related disciplines is an added davantage
5+ years minimum working experience in telecommunications Industry in VAS
Experience on delivering multiple complex projects
MS Office proficiency
Confident
Assertive
Results-oriented
The deadline for receiving applications is 21st June 2020.
Airtel Tanzania PLC is looking for a suitable candidate for the Data and CLM Manager Position. The incumbent will be responsible for planning and achieving the targeted revenue from the prepaid product categories for Voice and Non-Voice while also ensuring implementation of customized programs to create stickiness of the existing base, resulting in reduced customer churn & higher usage.
Key deliverables;
1. Drive Data Hygiene
Ensure UnR programs are in place to drive data penetration
Develop programs to drive data users through the open market device selling outlets
Develop Data Commando Program for universities
Drive smartphone penetration through retail, franchise and open market
2. Working with internal and external customers to drive end to end flawless implementation and execution
Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales, Finance, SCM, HR and Legal, franchise, channel partner, DSA, commando, and Retail ) are fully aligned to the data initiatives being
3. Drive innovation
Have 1 innovation a quarter
Drive Data VAS – selling a purpose to use data, not only the MB itself
4. Grow Data NPS
Make sure product awareness is driven on the ground through Brand and Sales
As few as possible calls to the call center and on social
Develop programs to drive gifting and promote word-by-mouth
5. Achieve the desired revenue from the base by designing and developing customized programs
6.To create customer base stickiness and hence reduce churn
Qualifications and Experience;
Bachelor Degree in Computer science or any other related filed
MBA in Marketing
Professional qualification/certification in Project Management Techniques and related disciplines is an added davantage
5+ years minimum working experience in telecommunications Industry in VAS
Experience on delivering multiple complex projects
MS Office proficiency
Confident
Assertive
Results-oriented
The deadline for receiving applications is 21st June 2020.