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About this job
Job Summary
Monitor, Support & Execute efficient & effective 24/7 Data Centre Operations and make recommendations for operations improvements. This includes delivering the following with limited to NO business disruption:
Server availability to meet business requirements & as per agreed SLA’s
Server Access to standard
Server Maintenance
Server Upgrades
Server replacements
Server performance monitoring (utilisation, environmental impact)
Job Description
DC Technical Delivery & Support
Work embedded as part of a Data Centre execution team and take personal accountability & responsibility for deeply understanding the data centre including all equipment, layouts etc.
Understand data centre operational plans and how these impact on the role of Data Technician (what needs to be done & when)
Execute operational plans to standard (time, quality, cost). This includes executing the following technical data centre operations tasks :
Support the implementation of infrastructure platforms & or their components e.g. Mainframe, Tandem, Unix, Windows, Storage Technologies, Networks
Support the implementation & monitoring of capacity management & infrastructure Risk / Security Management on various platforms
Support IMAC activities
Hardware support on X86/intel based hardware
Support installation & de-installation & change requests on cabling infrastructure (per SLA’s)
Change & Configuration management (where applicable) including use of configuration management systems in day to day DC operations
Configure the infrastructure environment (as above & holistically) as required by the service being implemented or revised.
Manage end to end DC infrastructure operations delivery – pre (initiation), during & post (review) implementation
Take accountability for delivery to plan & according to SLA’s, OLA’s, DC, risk, governance & compliance standards to ensure availability, efficiency & effectiveness, risk prevention & overall DC infrastructure compliance throughout an implementation (Run / Change)
Leverage & coordinate specialised expertise to exercise / advise on Data Centre operations where applicable & relevant (aligned to internal process)
Proactively identify issues and opportunities while executing day to day DC operational activities & enable the broader DC team to minimise and prevent risk & incidents
Provide technical information & advice (where applicable) & make recommendations for data centre operations improvements
Respond to user requests for assistance & ensure reliable, accurate, effect and prompt resolution of user queries
Proactively educate users on DC facilities and enable their efficient & effective use of available infrastructure
Proactively monitor the progress and performance of infrastructure implementation & delivery
Develop, implement and maintain relevant infrastructure data e.g. capacity, layout & space utilisation, installation / de-installation information including implementation & progress updates etc. on appropriate systems (e.g. Service Now)
Communicate progress & performance data as required to the broader Team & other relevant stakeholders (if required)
Provide updates to team leader to ensure floor plan & capacity data is maintained
Provide updates to their installation, de-installation activity stakeholders
Ensure best practice, process, policy and controls are adhered to, identifying improvements across the data centre and computer room estate
Accountability: DC Monitoring & Evaluation
Ensure proactive monitoring of all critical systems within required system management tools and in some cases configure systems to enable monitoring
Analyse system logs, identify potential issues with server systems & implement / escalate recommended actions to resolve / mitigate business risk
Perform regular system monitoring, verify the integrity and availability of servers, review system and application logs, and verify completion of scheduled jobs such as backups aligned to DC policies, procedures & standards
Take full accountability for delivering on DC SLA’s and OLA’s using regular monitoring & evaluation as a tool to do so
Implement document management & governance procedures for all DC operational activity
Accountability: People
Take ownership for evolving own skills and capabilities aligned to the evolution of data centre technologies (e.g. virtualisation, infrastructure modernisation etc.)
Contribute to the growth & development of team members by providing/guiding others based on own technical expertise
Contribute to a high-performance team environment & positive culture as a high performing contributor to team goals and objectives
Work in both full time & standby capacity where required to deliver support on complex delivery
Support the team as a stand-in expert when required in meetings / other forums
Proactively seek mentorship & coaching from others & consistently seek, respond to & provide feedback with the intention of improving team effectiveness
Contribute constructively in team meetings – offering expertise and information that benefits the broader team
Education
National Certificate: Information Technology
Monitor, Support & Execute efficient & effective 24/7 Data Centre Operations and make recommendations for operations improvements. This includes delivering the following with limited to NO business disruption:
Server availability to meet business requirements & as per agreed SLA’s
Server Access to standard
Server Maintenance
Server Upgrades
Server replacements
Server performance monitoring (utilisation, environmental impact)
Job Description
DC Technical Delivery & Support
Work embedded as part of a Data Centre execution team and take personal accountability & responsibility for deeply understanding the data centre including all equipment, layouts etc.
Understand data centre operational plans and how these impact on the role of Data Technician (what needs to be done & when)
Execute operational plans to standard (time, quality, cost). This includes executing the following technical data centre operations tasks :
Support the implementation of infrastructure platforms & or their components e.g. Mainframe, Tandem, Unix, Windows, Storage Technologies, Networks
Support the implementation & monitoring of capacity management & infrastructure Risk / Security Management on various platforms
Support IMAC activities
Hardware support on X86/intel based hardware
Support installation & de-installation & change requests on cabling infrastructure (per SLA’s)
Change & Configuration management (where applicable) including use of configuration management systems in day to day DC operations
Configure the infrastructure environment (as above & holistically) as required by the service being implemented or revised.
Manage end to end DC infrastructure operations delivery – pre (initiation), during & post (review) implementation
Take accountability for delivery to plan & according to SLA’s, OLA’s, DC, risk, governance & compliance standards to ensure availability, efficiency & effectiveness, risk prevention & overall DC infrastructure compliance throughout an implementation (Run / Change)
Leverage & coordinate specialised expertise to exercise / advise on Data Centre operations where applicable & relevant (aligned to internal process)
Proactively identify issues and opportunities while executing day to day DC operational activities & enable the broader DC team to minimise and prevent risk & incidents
Provide technical information & advice (where applicable) & make recommendations for data centre operations improvements
Respond to user requests for assistance & ensure reliable, accurate, effect and prompt resolution of user queries
Proactively educate users on DC facilities and enable their efficient & effective use of available infrastructure
Proactively monitor the progress and performance of infrastructure implementation & delivery
Develop, implement and maintain relevant infrastructure data e.g. capacity, layout & space utilisation, installation / de-installation information including implementation & progress updates etc. on appropriate systems (e.g. Service Now)
Communicate progress & performance data as required to the broader Team & other relevant stakeholders (if required)
Provide updates to team leader to ensure floor plan & capacity data is maintained
Provide updates to their installation, de-installation activity stakeholders
Ensure best practice, process, policy and controls are adhered to, identifying improvements across the data centre and computer room estate
Accountability: DC Monitoring & Evaluation
Ensure proactive monitoring of all critical systems within required system management tools and in some cases configure systems to enable monitoring
Analyse system logs, identify potential issues with server systems & implement / escalate recommended actions to resolve / mitigate business risk
Perform regular system monitoring, verify the integrity and availability of servers, review system and application logs, and verify completion of scheduled jobs such as backups aligned to DC policies, procedures & standards
Take full accountability for delivering on DC SLA’s and OLA’s using regular monitoring & evaluation as a tool to do so
Implement document management & governance procedures for all DC operational activity
Accountability: People
Take ownership for evolving own skills and capabilities aligned to the evolution of data centre technologies (e.g. virtualisation, infrastructure modernisation etc.)
Contribute to the growth & development of team members by providing/guiding others based on own technical expertise
Contribute to a high-performance team environment & positive culture as a high performing contributor to team goals and objectives
Work in both full time & standby capacity where required to deliver support on complex delivery
Support the team as a stand-in expert when required in meetings / other forums
Proactively seek mentorship & coaching from others & consistently seek, respond to & provide feedback with the intention of improving team effectiveness
Contribute constructively in team meetings – offering expertise and information that benefits the broader team
Education
National Certificate: Information Technology