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About this job
Job Summary
To manage and oversee the implementation, maintenance, and enhancement of Data Centre Operations (Core Banking), focusing on providing Level 1 and Level 2 support on application configuration and troubleshooting, systems, and daily monitoring.
Job Description
Responsible for the Support on Data Center and Branch Systems Operations (Core Banking).
Ensure the Core Banking processing such as EOD and SOD batches are run successful.
Ensure jobs such as Maintenance, Housekeeping, Run Schedule, Holiday, Report, Parameter, and DCS are run successful.
Ensure proper configurations of products, Password and applications are properly set.
Daily monitoring, troubleshooting, resolve or escalate to vendors incidents related to the Data Centres operations.
Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability, and maintainability are measured and monitored on an ongoing basis.
Analyse and review actual availability levels achieved against SLAs and OLAs.
Act as a coordination point for changes to availability levels of applications when needed.
Provide regular reports on availability to the Head of Service Management.
Agree appropriate actions to maintain or improve availability levels.
Ensure replication is happening between the Data Centres.
Responds to and corrects issues related to the operation of Data Centre.
Develops strategy to ensure future business requirements are addressed on Core Banking as well through projects and enhancements.
Oversee maintenance and second-level support for all applications within the Core Banking infrastructure.
Work closely with the infrastructure team to ensure availability of Core Banking core systems to service level requirements.
Lead initiatives on Cost-saving Setup and implementation.
Develop relationships at all levels of the organization as well as with outside vendors and contractors.
Identify issues with cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized.
Ensure SLA’s are followed and met, through the monitoring and reporting of targets and the undertaking of corrective action where necessary.
Ensure all projects, small enhancements and business initiatives are aligned and compliant to establish the Bank’s compliance with the Central Bank.
Ensure that proper testing occurs for all Application changes released into the Core Banking environments.
Education
Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
To manage and oversee the implementation, maintenance, and enhancement of Data Centre Operations (Core Banking), focusing on providing Level 1 and Level 2 support on application configuration and troubleshooting, systems, and daily monitoring.
Job Description
Responsible for the Support on Data Center and Branch Systems Operations (Core Banking).
Ensure the Core Banking processing such as EOD and SOD batches are run successful.
Ensure jobs such as Maintenance, Housekeeping, Run Schedule, Holiday, Report, Parameter, and DCS are run successful.
Ensure proper configurations of products, Password and applications are properly set.
Daily monitoring, troubleshooting, resolve or escalate to vendors incidents related to the Data Centres operations.
Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability, and maintainability are measured and monitored on an ongoing basis.
Analyse and review actual availability levels achieved against SLAs and OLAs.
Act as a coordination point for changes to availability levels of applications when needed.
Provide regular reports on availability to the Head of Service Management.
Agree appropriate actions to maintain or improve availability levels.
Ensure replication is happening between the Data Centres.
Responds to and corrects issues related to the operation of Data Centre.
Develops strategy to ensure future business requirements are addressed on Core Banking as well through projects and enhancements.
Oversee maintenance and second-level support for all applications within the Core Banking infrastructure.
Work closely with the infrastructure team to ensure availability of Core Banking core systems to service level requirements.
Lead initiatives on Cost-saving Setup and implementation.
Develop relationships at all levels of the organization as well as with outside vendors and contractors.
Identify issues with cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized.
Ensure SLA’s are followed and met, through the monitoring and reporting of targets and the undertaking of corrective action where necessary.
Ensure all projects, small enhancements and business initiatives are aligned and compliant to establish the Bank’s compliance with the Central Bank.
Ensure that proper testing occurs for all Application changes released into the Core Banking environments.
Education
Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)