Analyze your CV for Enterprise Support Executive at Vodacom Tanzania

Role Purpose

To ensure all daily after-sales post-paid services are met.To ensure all services are done within agreed SLA.



Job Responsibility

Key accountabilities:

Attending all issues escalated to EBU support help desk within the agreed SLA 
Work in conjunction with other stakeholders across departments to solve customer issues and improve customer experience.
Be proactive in Reporting and making follow up on any Customer impacting issue / EBU support systems fault that has been reported to ITB and provide feedback regarding resolution on time.
To ensure that VIP customers are given priority in responding/resolving their queries within the agreed SLA.
To support Mpesa Biller's desk when required 

Core competencies, knowledge, and experience 

Strong analytical skills
2+ years’ experience in industry or functional experience.
Excellent communication skills
Strong stakeholder engagement
Strong customer service and customer satisfaction ethos. Delivering results.
Interpersonal skills 
Excellent communication skills
Telecommunications experience would be advantageous.

Technical/professional qualifications: 

Diploma in Business Administration, Economics, Marketing or its equivalent.




Skills


Ownership
Building Rapport
Resilience
Expert Advice
Expert Communication