Analyze your CV for Executive Assistant at Four Seasons Hotels and Resorts

Four Seasons Serengeti is looking for an Executive Assistant to provide support and clerical expertise to Executive Office and respond to guest and employee inquiries in an efficient, courteous and professional manner.  This position is open for Tanzania nationals.
 
Special Requirements 




A high degree of confidentiality and personal integrity and immaculate grooming 


Excellent computer proficiency and use of Word, Powerpoint, Excel as well as basic operations on OPERA PMS software 


Excellent command of written, spoken and reading skills in English.  


Must have the ability to compose business correspondence 




 


Major Responsibilities 



Perform administrative tasks such as typing, filing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager and Resort Manager and answer telephones according to Four Seasons standards  




Set up and maintain an organized work area and file storage system (paper and electronic files, tracing) 




Prepare written correspondence on behalf of General Manager and Resort Manager 




Co-ordinate matters related to Home Office (Toronto) and Corporate Office (Singapore) 




Maintain and optimize the Executive Office appointment schedule. Coordinate and prioritize meetings and updates while giving 'equal time' to all. Prepare daily briefing and general meeting files  




Handle any guest requests to the Executive Office with urgency and ensure appropriate follow-up is done 




Handle travel arrangements and hotel reservations for the Executive Office and VIP guests 




Maintain an 'warm and welcoming' image of the Executive Office to guests and employees alike. Promote a harmonious and professional work culture among employees and managers 



 


Specific Responsibilities and Tasks 



Greet and treat employees & guests in a friendly and courteous manner 




Answer telephone calls in keeping with Four Seasons Core & Culture Standards 




Process electronic and paper PSAs and other routine forms, including completing, distributing and filing. Ensure appropriate confidentiality 




Process guest comment correspondence in a timely manner. Compile and distribute monthly guest comment analysis 




Trace all due dates for GM and RM and remind of any follow-ups to avoid delays  




Be fully aware of and follow internal rules of conduct (Handbook, code of conduct, compliance policies etc.) to maintain the integrity of the Executive Office  




Maintain the cleanliness of the office and order supplies when necessary 




Keep 'an ear on the ground' and mix appropriately with managers and line employees. Be approachable 




Respond properly in any hotel emergency or safety situation 




Perform other tasks or projects as assigned by the Executive Office