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About this job
General Manager – Retail Operations
INDUSTRY: OIL AND GAS
HR World Limited, on behalf of our client, we are seeking to recruit a General Manager – Retail Operations who will be responsible for leading the overall performance, profitability, and operational excellence of a multi-site retail fuel network.
RESPONSIBILITIES:
Develop and execute the annual operating plan and budget for the retail network in alignment with the company’s growth strategy.
Take full profit-and-loss responsibility, driving improvements in gross margins, operating efficiency, and return on investment.
Identify and pursue opportunities for network optimisation, non-fuel revenue growth, and selective expansion.
Oversee the day-to-day operations of all retail outlets to ensure uninterrupted service, optimal fuel throughput, and superior customer experience.
Implement and enforce wet-stock management, daily reconciliations, loss-prevention controls, and inventory accuracy procedures to minimise shrinkage and operational variances.
Drive continuous improvement in station maintenance, forecourt efficiency, and digital retail systems including POS, ERP, CCTV, and tank gauging systems.
Oversee accurate financial reporting, cash management, credit control, and working capital optimisation across the retail division.
Prepare monthly management accounts, variance analysis, forecasts, and performance reports for executive management.
Champion cost control and productivity improvement initiatives across labour, utilities, procurement, and station operating expenses.
Develop and implement aggressive sales and marketing strategies to increase fuel volumes, grow market share, and improve ancillary revenue.
Lead customer loyalty programmes, promotional campaigns, digital marketing activities, and strategic partnerships to enhance brand visibility and customer retention.
Monitor market trends, competitor pricing, and customer behaviour to inform business decisions and drive measurable revenue growth.
Build, lead, and develop a high-performing team of station managers, supervisors, and support staff.
Foster a culture of accountability, integrity, safety, and customer-centric service through performance management, coaching, and succession planning.
QUALIFICATIONS:
Bachelor’s Degree in Business Administration, Engineering, Finance, Accounting, or a related field.
MBA or postgraduate qualification in Energy Management, Business Leadership, or a related discipline will be an added advantage.
Minimum of 10+ years of progressive experience in the oil and gas sector.
At least 5 years of experience in a senior multi-site retail management role, preferably managing 8+ petroleum stations.
Direct experience with retail fuel systems, wet-stock management, and loss-control methodologies.
Deep understanding of Tanzanian petroleum regulations and HSSE best practices.
Interested candidates may send their CVs to career@hrworld.co.tz before 11th April 2026.
INDUSTRY: OIL AND GAS
HR World Limited, on behalf of our client, we are seeking to recruit a General Manager – Retail Operations who will be responsible for leading the overall performance, profitability, and operational excellence of a multi-site retail fuel network.
RESPONSIBILITIES:
Develop and execute the annual operating plan and budget for the retail network in alignment with the company’s growth strategy.
Take full profit-and-loss responsibility, driving improvements in gross margins, operating efficiency, and return on investment.
Identify and pursue opportunities for network optimisation, non-fuel revenue growth, and selective expansion.
Oversee the day-to-day operations of all retail outlets to ensure uninterrupted service, optimal fuel throughput, and superior customer experience.
Implement and enforce wet-stock management, daily reconciliations, loss-prevention controls, and inventory accuracy procedures to minimise shrinkage and operational variances.
Drive continuous improvement in station maintenance, forecourt efficiency, and digital retail systems including POS, ERP, CCTV, and tank gauging systems.
Oversee accurate financial reporting, cash management, credit control, and working capital optimisation across the retail division.
Prepare monthly management accounts, variance analysis, forecasts, and performance reports for executive management.
Champion cost control and productivity improvement initiatives across labour, utilities, procurement, and station operating expenses.
Develop and implement aggressive sales and marketing strategies to increase fuel volumes, grow market share, and improve ancillary revenue.
Lead customer loyalty programmes, promotional campaigns, digital marketing activities, and strategic partnerships to enhance brand visibility and customer retention.
Monitor market trends, competitor pricing, and customer behaviour to inform business decisions and drive measurable revenue growth.
Build, lead, and develop a high-performing team of station managers, supervisors, and support staff.
Foster a culture of accountability, integrity, safety, and customer-centric service through performance management, coaching, and succession planning.
QUALIFICATIONS:
Bachelor’s Degree in Business Administration, Engineering, Finance, Accounting, or a related field.
MBA or postgraduate qualification in Energy Management, Business Leadership, or a related discipline will be an added advantage.
Minimum of 10+ years of progressive experience in the oil and gas sector.
At least 5 years of experience in a senior multi-site retail management role, preferably managing 8+ petroleum stations.
Direct experience with retail fuel systems, wet-stock management, and loss-control methodologies.
Deep understanding of Tanzanian petroleum regulations and HSSE best practices.
Interested candidates may send their CVs to career@hrworld.co.tz before 11th April 2026.