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About this job
Overview
Stanbic Bank Tanzania Limited is a full-service commercial bank which specializes in providing facilities and services to public and private sector corporations, diplomatic missions and international organizations.
Stanbic Bank Tanzania is a member of the Standard Bank Group of South Africa and was established in May 1995 when the Standard Bank Group acquired the operations of Meridien Biao Bank Tanzania Limited
ROLE PROFILE
Stanbic Bank is looking for an exceptional candidate to fill in the position of Head of Operations, reporting directly to the Chief Executive.
The incumbent will be responsible to develop and align the country operations business strategy and lead Operations towards becoming an efficient and effective business function.
DUTIES AND RESPONSIBILITIES:
The roles and responsibilities of the incumbent will be as follows:
Strategy Execution
Develops and implements the Operations strategy and continuously improves the Business Operations model in coordination with PBB and CIB. with a view of ensuring the efficient and effective functioning and high level of service within Operations
Cost Management and efficiency
Develops and implements initiatives to reduce costs and ensure that budgets for Operations are efficiently met
Ensures that throughput is maximized throughout Operations by implementing principles of Lean manufacturing and Six Sigma
Resource Utilization
Ensures effective, efficient and optimal utilization of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies
Operational Performance
Identifies and defines strategic and tactical operational performance metrics geared towards meeting country objectives by leveraging opportunities
Ensures alignment to the Customer Value Propositions. Service Level Agreements and benchmark targets through constant monitoring and evaluation of Operation’s performance to ensure a high-level of service for our customers
Collaborates with other areas to ensure that best practices and a standard approach is followed
Provides accurate and timeous MIS as per the matrix agreed with Centre (ROA Operations) to enable informed decision making
Control
Identifies and assesses the risks facing both systems and business processes thereby providing effective loss and risk management and so minimizing the operational risks
Liaises with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimize the Bank’s exposure to risk
Rollout of Change Portfolio
Enables rollout of change initiatives/ programs by considering the best possible methods and approaches to ensure improved customer satisfaction 7. People management
Drives a performance management and career development culture through mentoring and motivating in regular team and one-on-one meetings to ensure optimal performance and minimize staff turnover rate
Ensures that the correct caliber of staff is recruited by participating in the recruitment process thereby ensuring Operations has the correct talent to meet the strategic goals at all times
Ensures that resources are skilled across different processes to enable cross product and cross function workload balancing
DESIRED SKILLS & QUALIFICATION
Business management or commercial degree
At least 10 years experience in managing a complex operation, ideally within the financial service sector
An extensive knowledge and understanding of the various systems used within the wider Processing and Clearing area
Knowledge of corporate banking and the interface between frontline service, sales and support functions
Knowledge of banking transaction processes relevant to products and services offered to customers
Practical knowledge of how to input, access and utilize information to analyze forecast trends
Working knowledge of capacity management principles and processes
Knowledge of cost management principles and practices.
Knowledge of the applicable legislation
Process/project management experience will be an added advantage
Excellent interpersonal and communication skills (across the business)
People management skills
Strong customer focus and service orientation
Creative, analytical with good problem-solving skills
Conflict management skills and ability to manage ambiguity
Self-driven, values-based, innovative, independent adaptive and results orientated person
High emotional intelligence
Strong business acumen and ability to translate strategy into business plans
MODE OF APPLICATION:
Qualifying candidates should apply in writing to or lodge their applications at the address below, enclosing:
An application letter
Comprehensive Curriculum Vitae
Contact address including telephone number(s) and/or email addresses if available.
Names and full addresses of three referees.
Closing Date: 13th July 2018.
Please address all application to:
CHIEF EXECUTIVE.
Stanbic Bank Tanzania Ltd.
P.O.Box 72467.
Dar Es Salaam
Email: HumanResourcesTZ@mail.standardbank.com
Stanbic Bank Tanzania Limited is a full-service commercial bank which specializes in providing facilities and services to public and private sector corporations, diplomatic missions and international organizations.
Stanbic Bank Tanzania is a member of the Standard Bank Group of South Africa and was established in May 1995 when the Standard Bank Group acquired the operations of Meridien Biao Bank Tanzania Limited
ROLE PROFILE
Stanbic Bank is looking for an exceptional candidate to fill in the position of Head of Operations, reporting directly to the Chief Executive.
The incumbent will be responsible to develop and align the country operations business strategy and lead Operations towards becoming an efficient and effective business function.
DUTIES AND RESPONSIBILITIES:
The roles and responsibilities of the incumbent will be as follows:
Strategy Execution
Develops and implements the Operations strategy and continuously improves the Business Operations model in coordination with PBB and CIB. with a view of ensuring the efficient and effective functioning and high level of service within Operations
Cost Management and efficiency
Develops and implements initiatives to reduce costs and ensure that budgets for Operations are efficiently met
Ensures that throughput is maximized throughout Operations by implementing principles of Lean manufacturing and Six Sigma
Resource Utilization
Ensures effective, efficient and optimal utilization of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies
Operational Performance
Identifies and defines strategic and tactical operational performance metrics geared towards meeting country objectives by leveraging opportunities
Ensures alignment to the Customer Value Propositions. Service Level Agreements and benchmark targets through constant monitoring and evaluation of Operation’s performance to ensure a high-level of service for our customers
Collaborates with other areas to ensure that best practices and a standard approach is followed
Provides accurate and timeous MIS as per the matrix agreed with Centre (ROA Operations) to enable informed decision making
Control
Identifies and assesses the risks facing both systems and business processes thereby providing effective loss and risk management and so minimizing the operational risks
Liaises with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimize the Bank’s exposure to risk
Rollout of Change Portfolio
Enables rollout of change initiatives/ programs by considering the best possible methods and approaches to ensure improved customer satisfaction 7. People management
Drives a performance management and career development culture through mentoring and motivating in regular team and one-on-one meetings to ensure optimal performance and minimize staff turnover rate
Ensures that the correct caliber of staff is recruited by participating in the recruitment process thereby ensuring Operations has the correct talent to meet the strategic goals at all times
Ensures that resources are skilled across different processes to enable cross product and cross function workload balancing
DESIRED SKILLS & QUALIFICATION
Business management or commercial degree
At least 10 years experience in managing a complex operation, ideally within the financial service sector
An extensive knowledge and understanding of the various systems used within the wider Processing and Clearing area
Knowledge of corporate banking and the interface between frontline service, sales and support functions
Knowledge of banking transaction processes relevant to products and services offered to customers
Practical knowledge of how to input, access and utilize information to analyze forecast trends
Working knowledge of capacity management principles and processes
Knowledge of cost management principles and practices.
Knowledge of the applicable legislation
Process/project management experience will be an added advantage
Excellent interpersonal and communication skills (across the business)
People management skills
Strong customer focus and service orientation
Creative, analytical with good problem-solving skills
Conflict management skills and ability to manage ambiguity
Self-driven, values-based, innovative, independent adaptive and results orientated person
High emotional intelligence
Strong business acumen and ability to translate strategy into business plans
MODE OF APPLICATION:
Qualifying candidates should apply in writing to or lodge their applications at the address below, enclosing:
An application letter
Comprehensive Curriculum Vitae
Contact address including telephone number(s) and/or email addresses if available.
Names and full addresses of three referees.
Closing Date: 13th July 2018.
Please address all application to:
CHIEF EXECUTIVE.
Stanbic Bank Tanzania Ltd.
P.O.Box 72467.
Dar Es Salaam
Email: HumanResourcesTZ@mail.standardbank.com