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About this job
Position: Head of Retail Banking (1 position) Job Grade: DirectorReporting to: Managing DirectorLocation: Head Office, Dar es Salaam
Key Objectives:
Customer Acquisition /Retention /Experience ManagementFinancial PerformanceCost to Income Ratio Reduction (OR)Build an Effective Service Delivery Channel NetworkTo be Market Leader in Digital bankingImprove Qient Experience ScoreStrategy Drive & Managing the Retail Banking Team
Main Responsibilities and output to deliver;
Provide strategic leadership
Stay abreast of industry trends, role players and in-country opportunities and challenges to ensure the business is well positioned to provide competitive and industry-leading product and services.
Identify and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations, and markets.
Direct the review and design of the optimal business model and deliver on required changes to ensure the business maintain competitive advantage, meet client expectations, reduce cost and improve profitability
Drive sustainable cost and processing efficiencies within retail banking through continuous innovation industry benchmarking and alignment to best practices leveraging the global, regional and focal matrix
Scan the external market to understand future challenges and ensure that retail banking is well positioned to anticipate market changes Drive business performance directly and through enabling functions
to implement performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
implement governance structures and stakeholder frameworks to ensure effective customer management and engagement
Build and maintain effective stakeholder relationships within the industry and the bank to ensure the unit is successfully positioned to manage risks and expectations and deliver on shareholder value.
Drive and influence the enabling functions to meet business requirements and enable the business to achieve the retail banking objectives continuously.
Participate and contribute to industry and Bank-wide forums and governance structures as required or directed.
Maintain a healthy risk profile :
Drive a culture of proactive compliance and risk management within the executive team and the function as a whole.
Manage the financial sustainability and effective use of resources with;
Setting and Driving the annual planning and review of Medium Term Flans,
Short Term Plan and Revised Annud Forecast (RAF) budgets and standards and anticipated financial cost targets.
Ensure rigorous cost management within Business by implementing a highly structured budget, monitoring and reporting process and instilling discipline within the team around cost control People Management
Together with the Head of Human Resources, determine the people management strategy for the area with a focus on talent management development, resourcing, and retention.
Establish and maintain a succession plan for the key roles and for one level below.
Review reward practises together with Human Resource; ensure algnmentto Group Reward framework and ensuring consistent and fair decisions around reward matters of employees.
Experience, Qualifications and Expertise Required
Bachelor Degree in Finance or any other related qualification
(10) years’ experience in the Financial Services sector which must include Retail Banking
(5) years’ experience on a senior management level in a large corporate organisation
In-depth understanding of fill range of Retail Local Business and an overview of Corporate Governance Structure
Good understanding of Retail Banking Products and Practices
An up to date knowledge of competitor Landscape and local market activity
Technical skills/ Competencies
Strategic thinker
Experience of operating in a changing environment
Combination of risk awareness and commercial savvy
Senior business leadership experience
Entrepreneurial and commercial thinking
Adapting and responding to change
Coping with pressures and setbacks
Deciding and initiating action
Delivering results and meeting customer expectations
Remuneration:
Attractive salary including performance based bonus on achieving targets and overal business performance
How to Apply
Applicants are invited to submit their CVs, copies of certificates, 2 referees and their contacts to;Human ResourcingHuman Resource DepartmentNational Bank of Commerce (NBC)HRResourcing@nbc.co.tzIf you are not contacted by NBC within thirty (30) days after the dosing date, you should consider your application as unsuccessful. Please send al applications before 24th October 2018NBC IS AN EQUAL OPPORTUNITY EMPLOYER
Key Objectives:
Customer Acquisition /Retention /Experience ManagementFinancial PerformanceCost to Income Ratio Reduction (OR)Build an Effective Service Delivery Channel NetworkTo be Market Leader in Digital bankingImprove Qient Experience ScoreStrategy Drive & Managing the Retail Banking Team
Main Responsibilities and output to deliver;
Provide strategic leadership
Stay abreast of industry trends, role players and in-country opportunities and challenges to ensure the business is well positioned to provide competitive and industry-leading product and services.
Identify and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations, and markets.
Direct the review and design of the optimal business model and deliver on required changes to ensure the business maintain competitive advantage, meet client expectations, reduce cost and improve profitability
Drive sustainable cost and processing efficiencies within retail banking through continuous innovation industry benchmarking and alignment to best practices leveraging the global, regional and focal matrix
Scan the external market to understand future challenges and ensure that retail banking is well positioned to anticipate market changes Drive business performance directly and through enabling functions
to implement performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
implement governance structures and stakeholder frameworks to ensure effective customer management and engagement
Build and maintain effective stakeholder relationships within the industry and the bank to ensure the unit is successfully positioned to manage risks and expectations and deliver on shareholder value.
Drive and influence the enabling functions to meet business requirements and enable the business to achieve the retail banking objectives continuously.
Participate and contribute to industry and Bank-wide forums and governance structures as required or directed.
Maintain a healthy risk profile :
Drive a culture of proactive compliance and risk management within the executive team and the function as a whole.
Manage the financial sustainability and effective use of resources with;
Setting and Driving the annual planning and review of Medium Term Flans,
Short Term Plan and Revised Annud Forecast (RAF) budgets and standards and anticipated financial cost targets.
Ensure rigorous cost management within Business by implementing a highly structured budget, monitoring and reporting process and instilling discipline within the team around cost control People Management
Together with the Head of Human Resources, determine the people management strategy for the area with a focus on talent management development, resourcing, and retention.
Establish and maintain a succession plan for the key roles and for one level below.
Review reward practises together with Human Resource; ensure algnmentto Group Reward framework and ensuring consistent and fair decisions around reward matters of employees.
Experience, Qualifications and Expertise Required
Bachelor Degree in Finance or any other related qualification
(10) years’ experience in the Financial Services sector which must include Retail Banking
(5) years’ experience on a senior management level in a large corporate organisation
In-depth understanding of fill range of Retail Local Business and an overview of Corporate Governance Structure
Good understanding of Retail Banking Products and Practices
An up to date knowledge of competitor Landscape and local market activity
Technical skills/ Competencies
Strategic thinker
Experience of operating in a changing environment
Combination of risk awareness and commercial savvy
Senior business leadership experience
Entrepreneurial and commercial thinking
Adapting and responding to change
Coping with pressures and setbacks
Deciding and initiating action
Delivering results and meeting customer expectations
Remuneration:
Attractive salary including performance based bonus on achieving targets and overal business performance
How to Apply
Applicants are invited to submit their CVs, copies of certificates, 2 referees and their contacts to;Human ResourcingHuman Resource DepartmentNational Bank of Commerce (NBC)HRResourcing@nbc.co.tzIf you are not contacted by NBC within thirty (30) days after the dosing date, you should consider your application as unsuccessful. Please send al applications before 24th October 2018NBC IS AN EQUAL OPPORTUNITY EMPLOYER