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About this job



Job Summary
The role of ICT and Innovations Officer is to enable the delivery of an integrated, efficient, effective, secure and innovative ICT environment within TLS. The jobholder will drive innovations in the use of ICT to make positive impact of TLS programmes and activities 
Scope of Work

1.      System Administration

Managing and maintaining TLS computer systems, networks, servers, and other IT infrastructure
Ensuring proper installation, configuration, and operation of hardware, software, and network components

2.      Technical Support
Providing technical assistance and support to users within the organization.

Troubleshooting hardware and software issues, diagnosing problems, and resolving them in a timely manner
Assisting users with computer-related inquiries and providing guidance on technology usage

3.      Network Management

Overseeing the organization’s local area network (LAN) and wide area network (WAN)
Setting up and maintaining network equipment, such as routers, switches, and firewalls
Monitoring network performance, troubleshooting connectivity issues, and ensuring network security

4.      Information Security

Implementing and enforcing security measures to protect the organization’s information systems and data
Managing user access rights, conducting security audits, and implementing backup and disaster recovery plans
Staying updated with the latest security threats and recommending appropriate solutions

5.      Software and Application Management

Installing, configuring, and updating software applications used within the organization
Collaborating with software vendors and developers to address issues and ensure smooth operation of applications
Managing software licenses and conducting software inventory

6.      Data Management

Ensuring the integrity, availability, and confidentiality of the organization’s data
Developing and implementing data backup strategies, managing data storage systems, and overseeing data recovery processes
Adhering to data protection regulations and implementing data security measures

7.      IT Project Management

Participating in IT projects, such as system upgrades, network expansion, or software implementations
Planning and coordinating project activities, setting project timelines, and ensuring deliverables are met
Collaborating with internal teams and external vendors to achieve project objectives

8.      Documentation and Training

Maintaining comprehensive documentation of IT systems, network configurations, and user guides
Developing training materials and conducting training sessions to educate users on technology usage and best practices
Keeping IT policies and procedures up to date and ensuring compliance

9.      Technology Evaluation and Recommendations

Researching and evaluating new technologies, software, and hardware solutions
Providing recommendations on IT infrastructure upgrades, improvements, and cost-effective measures
Keeping up with industry trends and advancements to enhance the organization’s technology capabilities

10.  Planning

Develop and execute the organization’s technology strategy aligned with its goals and objectives
Stay up to date with emerging technologies, trends, and best practices to drive innovation
Collaborate with senior management to determine technology priorities and allocate resources accordingly.

11.  Technological Infrastructure Management

Oversee the organization’s IT infrastructure, including hardware, software, networks, and systems
Ensure the reliability, security, and performance of the IT infrastructure
Identify and implement improvements to optimize system efficiency and effectiveness
Manage relationships with vendors and service providers to ensure quality and cost-effective technology solutions

12.  Systems Development and Implementation

Work closely with stakeholders to gather requirements and develop technological solutions.
Lead or participate in the design, development, and implementation of software applications and systems
Conduct thorough testing and quality assurance to ensure systems meet functional and performance requirements
Provide training and support to end-users to ensure smooth adoption and utilization of new systems

13.  Innovation and Process Improvement

Foster a culture of innovation within the organization, encouraging creativity and exploring new ideas
Identify opportunities for process improvement and automation, leveraging technology
Collaborate with cross-functional teams to develop innovative solutions that enhance productivity and effectiveness
Monitor industry trends and emerging technologies to identify opportunities for innovation and competitive advantage

14.  Data Management and Security

Develop and implement data management and security protocols to safeguard sensitive information
Ensure compliance with relevant data protection regulations and industry standards
Implement backup and disaster recovery procedures to minimize data loss and downtime
Stay updated on cybersecurity threats and implement measures to mitigate risks

15.  Training and Support

Provide training and technical support to employees on IT systems, software, and tools
Create user manuals, guidelines, and documentation for IT-related processes
Troubleshoot technical issues and provide timely resolutions to minimize disruptions

Qualification for Applicant


Bachelor’s degree in Computer Science, Information Technology, or other related specialized training from a recognized institution
Minimum of 5 years of relevant experience in ICT systems and innovations planning, design, development, implementation, and maintenance
Proven experience in managing IT infrastructure and implementing technological solutions
Strong knowledge of software development methodologies and programming languages
Familiarity with project management principles and tools
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work effectively in a team and collaborate with stakeholders
Knowledge of data management and cybersecurity best practices
Proactive mindset with a passion for innovation and continuous learning




How to Apply
If you have an interest working with TLS, please email us your application, CV and at least 2 samples of your written work relevant to this position. Explain in your application why you are the most ideal candidate for the job.
Send your application to: recruitment@tls.or.tz   
All applications should be addressed to the Executive Director, Tanganyika Law Society, P.O. Box 2148, Dar es Salaam, Tanzania. Only short-listed applicants will be contacted.
 
APPLICATIONS MUST BE RECEIVED NO LATER THAN JUNE 19, 2023