Analyze your CV for Intern – IT at Jhpiego
Get a free, instant analysis of how well your CV matches this role. Identify ATS issues, keyword gaps, and actionable improvements to boost your chances.
About this job
Intern – IT
Organization: Jhpiego (An Affiliate of Johns Hopkins University)
Location: Dar es Salaam, Tanzania
Job ID: 2026-8321
Employment Status: Part-Time
Posted Date: November 4, 2026
Application Deadline: November 10, 2026
Job Overview
The IT Intern will provide technical and administrative support to the IT department, ensuring the efficient operation of IT systems, end-user services, and digital collaboration platforms across Jhpiego Tanzania. In this role, the intern will gain hands-on experience in IT service management, Microsoft 365 administration, network support, cybersecurity, user training, and digital workplace technologies while supporting organizational objectives in the health sector.
Key Responsibilities
1. IT Service Desk & Support
Provide first-level technical support through the organization’s IT ticketing system.
Log, categorize, prioritize, track, and resolve support requests according to SLAs.
Resolve ticket queues, update users on resolution status, and escalate complex issues when needed.
2. Computer Configuration & End-User Support
Configure, deploy, and maintain desktops, laptops, printers, scanners, and mobile devices.
Install, upgrade, and troubleshoot operating systems and business applications.
Assist with staff onboarding and offboarding (workstation setup, equipment allocation).
Diagnose hardware, software, and connectivity issues while maintaining accurate IT asset records.
3. SharePoint & Microsoft 365 Support
Support users with SharePoint Online, Teams, OneDrive, Outlook, and related M365 tools.
Assist in organizing SharePoint content, managing access, and promoting best collaboration practices.
4. Network Infrastructure & Performance
Monitor network performance, availability, and connectivity (LAN, WAN, Wi-Fi, VPN).
Assist with routine maintenance, performance optimization, and network troubleshooting.
Monitor network devices for outages or bottlenecks and maintain network documentation.
5. IT Training & Digital Literacy
Create user-friendly guides, quick reference documents, and knowledge articles.
Facilitate bi-weekly end-user training sessions as part of the Click Smart IT Program.
Train staff on cybersecurity best practices, M365, SharePoint, and IT policies.
6. Information Security & Compliance
Support endpoint protection, antivirus updates, and vulnerability management.
Promote cybersecurity awareness and ensure compliance with data protection policies.
7. Documentation, Reporting & Projects
Maintain accurate IT system inventories, technical procedures, and user manuals.
Prepare periodic reports on service desk performance and infrastructure activities.
Assist in digital transformation projects and technical setup for meetings/webinars.
Qualifications & Skills
Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Telecommunications, Cybersecurity, or a related field.
Technical Knowledge:
Basic computer hardware configuration and troubleshooting.
Windows OS, Active Directory, and Microsoft 365 (SharePoint Online, Teams, Outlook).
Fundamentals of networking (TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, VPN).
Familiarity with IT ticketing systems and IT service desk workflows.
Knowledge of cybersecurity principles (added advantage).
Soft Skills: Ability to create training materials and deliver clear end-user training.
Important Notes
Pre-Employment Screening: The selected candidate will undergo a pre-employment background investigation.
Equal Opportunity: Jhpiego is an Affirmative Action/Equal Opportunity Employer.
How to Apply
Interested candidates should prepare a single combined document containing:
Cover Letter
Updated Resume / CV
List of References
Click Here to Apply Online
Or visit: www.jhpiego.org/careers
Organization: Jhpiego (An Affiliate of Johns Hopkins University)
Location: Dar es Salaam, Tanzania
Job ID: 2026-8321
Employment Status: Part-Time
Posted Date: November 4, 2026
Application Deadline: November 10, 2026
Job Overview
The IT Intern will provide technical and administrative support to the IT department, ensuring the efficient operation of IT systems, end-user services, and digital collaboration platforms across Jhpiego Tanzania. In this role, the intern will gain hands-on experience in IT service management, Microsoft 365 administration, network support, cybersecurity, user training, and digital workplace technologies while supporting organizational objectives in the health sector.
Key Responsibilities
1. IT Service Desk & Support
Provide first-level technical support through the organization’s IT ticketing system.
Log, categorize, prioritize, track, and resolve support requests according to SLAs.
Resolve ticket queues, update users on resolution status, and escalate complex issues when needed.
2. Computer Configuration & End-User Support
Configure, deploy, and maintain desktops, laptops, printers, scanners, and mobile devices.
Install, upgrade, and troubleshoot operating systems and business applications.
Assist with staff onboarding and offboarding (workstation setup, equipment allocation).
Diagnose hardware, software, and connectivity issues while maintaining accurate IT asset records.
3. SharePoint & Microsoft 365 Support
Support users with SharePoint Online, Teams, OneDrive, Outlook, and related M365 tools.
Assist in organizing SharePoint content, managing access, and promoting best collaboration practices.
4. Network Infrastructure & Performance
Monitor network performance, availability, and connectivity (LAN, WAN, Wi-Fi, VPN).
Assist with routine maintenance, performance optimization, and network troubleshooting.
Monitor network devices for outages or bottlenecks and maintain network documentation.
5. IT Training & Digital Literacy
Create user-friendly guides, quick reference documents, and knowledge articles.
Facilitate bi-weekly end-user training sessions as part of the Click Smart IT Program.
Train staff on cybersecurity best practices, M365, SharePoint, and IT policies.
6. Information Security & Compliance
Support endpoint protection, antivirus updates, and vulnerability management.
Promote cybersecurity awareness and ensure compliance with data protection policies.
7. Documentation, Reporting & Projects
Maintain accurate IT system inventories, technical procedures, and user manuals.
Prepare periodic reports on service desk performance and infrastructure activities.
Assist in digital transformation projects and technical setup for meetings/webinars.
Qualifications & Skills
Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Telecommunications, Cybersecurity, or a related field.
Technical Knowledge:
Basic computer hardware configuration and troubleshooting.
Windows OS, Active Directory, and Microsoft 365 (SharePoint Online, Teams, Outlook).
Fundamentals of networking (TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, VPN).
Familiarity with IT ticketing systems and IT service desk workflows.
Knowledge of cybersecurity principles (added advantage).
Soft Skills: Ability to create training materials and deliver clear end-user training.
Important Notes
Pre-Employment Screening: The selected candidate will undergo a pre-employment background investigation.
Equal Opportunity: Jhpiego is an Affirmative Action/Equal Opportunity Employer.
How to Apply
Interested candidates should prepare a single combined document containing:
Cover Letter
Updated Resume / CV
List of References
Click Here to Apply Online
Or visit: www.jhpiego.org/careers