Analyze your CV for M-Pesa Agent Network Specialist at Vodacom Tanzania

Role purpose: 

Overall accountability of managing agent targets and productivity. 
Supporting on ground initiative executions by working together with Regional M-Pesa Leads and others.
Drive actionable commercial insights and direct on how to be acted upon on Agent productivities.
Develop and execute Agent management tool (Dashboard) based on their segmentation.

Key accountabilities and decision ownership 

Develop a strong dashboard for segmented agents for strategic Agent management and control.
Ensure continuous M-Pesa agent targets and performance management 
Work with Regional M-Pesa Leads for product and service execution and support.
Develop and manage agent loyalty programs
Work with Reporting and Product teams for technical and analytical insights; develop appropriate operational reports for on ground execution and team support.

Core competencies, knowledge and experience 

Excellent analytical and logical reasoning skills translated from customer insights and different reports
Excellent communication skills
Strong stakeholder management skills
Ability to anticipate customer, competitor and market dynamics 
Able to challenge the status quo

Must have technical/professional qualifications: 

2+ years’ experience industry or functional experience.
Bachelor degree in Actuarial Science, Data Science , Economics/Finance, Marketing or its equivalent.
Strong analytical skills, use of SQL, power BI, click or any other business insight tool.
Build and maintain relationship with key stakeholders in the value chain.
Mobile financial services experience would be advantageous.
Technical knowledge on data analytics and experience would be advantageous.
Skills on managing large base of partners

Key performance indicators:

Drive productivity of M-Pesa agent base
Accurate and timely delivery of Initiatives for execution and business support
End to end execution of Sales Initiatives, Agent targets and performance Managements 
Quality support to team and stakeholder alignment 





Skills



Dynamic Prioritisation and Multi Tasking
Business Partnering
Requirements Analysis
Change and Adaptability
Data Driven Decision Making
Complexity Management
Expert Communication
Drives Continuous Improvement