Analyze your CV for M-Pesa Business Customer Support Regions at Vodacom Tanzania

Role Purpose: 

Overall accountability of proactively supporting the M-Pesa Business regional customers 
Drive and responsible for M-Pesa Business regional service management (trainings)
Manage M-Pesa Business regional customer’s projects 
Monitor M-Pesa Business Regional performance and cross sell M-Pesa products

Key accountabilities and decision ownership 

Overall responsible for supporting the M-Pesa Business regional allocated accounts
Manage service delivery for the regional accounts and cross sell other M-Pesa products
Support to accelerate regional performance and drive initiatives for revenue growth
Manage M-Pesa Business regional new and existing customer’s projects  
Initiate and conduct end to end new trainings and re-trainings for the regional business accounts 
Responsible for reactivations of dormant, droppers and stoppers regional business accounts  
Working closely to support sales team to identify new potential growth areas

Core competencies, knowledge and experience 

Strong Business Acumen 
Strong stakeholder management skills
Excellent project management skills 
Excellent communications and reporting skills
Able to challenge the status quo

Must have technical/professional qualifications: 

3+ years’ experience industry or functional experience.
Bachelor degree in Business Administration, Economics, Actuarial Science, Marketing or its equivalent.
Analytical skills.
Build and maintain relationship with key stakeholders in the value chain.
Telecommunications experience would be advantageous.
Project knowledge and experience would be advantageous.





Job Responsibility



Ensures solution support is provided to sales teams, strategic partners, internal teams and business customers regarding technical, non-customised solution design products and activities;
Supports key customers during all phases of pre-sales, solution design, implementation and post-sales changes and helps create a landscape for increasing cross-selling opportunity;
Supports product development teams on preparation and life-cycle of Vodafone products/services and captures and implements process or product changes to the solution design;
Provides sales, marketing and engineering feedback on current and future product requirements;
Maintains up-to-date and comprehensive knowledge of Vodafone's and the industry's products and/or services;
Understands customer needs and factors for their digital transformation process through Vodafone solutions.