Analyze your CV for M-Pesa Electronic Payments Admin at Vodacom Tanzania

JOB PURPOSE: 
To own the Merchant payment products operations, support and ensure effective performance of Merchant products and services 
KEY ACCOUNTABILITIES;

To administer merchant department daily operations
To achieve agreed growth KPI’s for merchant portfolio in line with the M-Pesa Merchant Payments business plan.
Responsible for driving the merchant payments recruitments and retention initiatives
Ensure there is effective inter-departmental synergies so that customers are served well
Work side by side with the support team and drive an effective retention strategy
Liaising with regional heads to scope the size of the market in the regions and determine the required resources or workforce 
Liaising with merchant distribution channel in the regions for operational matters and determining the required resources 
Ensure merchants are on-boarded and training is done so merchants are clear on how support and products work
Open new business opportunities by networking within the existing customer base and targeted accounts delivering agreed net new business revenues 
Develop sound business relationships with key merchant segments, representing the company as a professional, quality organization, in order to maximize awareness and use of our service
Work with the product team and ensure solutions are customized to meet customers’ requirements
Supervise a team of relationship managers and ensure that they each meet their individual allocated target and the target for the group is also achieved 
Have monthly performance review meeting with Aggregators to monitor and track performance and retention initiatives 
Act as an escalation point for any customer-facing issues that the team can’t manage
Work with Segment manager to design initiatives, schemes, target setting and push activities for team

QUALIFICATIONS & EXPERIENCE;

5 years’ relevant experience in the M-Commerce environment, having being exposed to all disciplines. 
Relevant postgraduate diploma or degree, commercial focus preferred 
Management experience will be an added advantage 
Swahili & English (fluent) 

CORE COMPETENCIES;

Operational Management – experience with management of large teams achieving deadlines 
Partner Management – delivery of results through partners and SLA’s
Customer-focused – passionate about the delivery of results to internal and external customers 
Commercially astute – solid understanding of the market, competitor, & customer 
Process and Control Oriented – solid understanding of key cross-functional processes touching M-Commerce; able to play an efficient role; able to spot optimization and risk management opportunities 
Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spreadsheet skills a distinct advantage. 
Presentation and communication skills – superior, both written and oral. Experience in report writing an advantage, expert word processor, Excel, and PowerPoint skills a distinct advantage 




Skills


Dynamic Prioritisation and Multi-Tasking
Business Partnering
Requirements Analysis
Change and Adaptability
Data-Driven Decision Making
Complexity Management
Expert Communication
Drives Continuous Improvement