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About this job
Overview
Location: Dar es Salaam, Tanga Region, TanzaniaSalary: USD150000Recruiter: Bonafide Human Capital Job Ref: NaSDvManTanz
Summary:
Our well established Toyota Distributor client in Tanzania is looking to employ an experienced and qualified National After Sales Development Manager for their business.
Qualifications:
Relevant B Degree / MBA And Minimum experience required: 10 Years relevant experience in Toyota After Sales environment with exposure to the African market.Person of unquestionable integrity.
Core Competencies Knowledge Skills Attitudes
Good Business fundamentals
Solid commercial background with accounting knowledge
In-depth knowledge of Toyota Products and systems
Thorough knowledge of Technical aspects of vehicles
Excellent communication
Team Leadership
People Skills
Conflict Resolution
Decision Making
Analytical skills
Computer Skills
Problem Solving
Approachable
Adaptability
Responsible
Proactive
Customer Focus
Motivated
Decisive
Can do
Special Requirements
Systems and Procedural approach
Ability to work under pressure
Goal-driven
Respect and interact with various cultures
Team player
Inquisitive mind
Highly driven
•The ability not to get flustered Determine and oversee effective implementation of Parts and Service strategy in conjunction with Departmental Managers to ensure continued and profitable growth in After Sales operations and market share.
Develop and enhance quality and quantity of Toyota Dealers based on TSM applied standards to ensure adequate standard of service and points of contact for Toyota customers in Tanzania.
Analyse, correct and utilize Autoline Kerridge Database as an effective marketing tool for the whole spectrum of Toyota Tanzania Limited business.
Develop and implement a Customer Relationship Management system to ensure regular, effective customer contact over the complete spectrum of Toyota products and services with centralized feedback to all Departmental Heads.
Develop and implement a system (tools) to improve customer Education on the benefits of Toyota products and services and to effectively measure customer satisfaction (CSI) and resolve customer complaints.
Develop and implement appropriate training systems to enhance Management and staff effectiveness in full usage of the operational system and procedures and to ensure viable succession planning.
Investigate and develop a Fleet Customer Management system with appropriate service and maintenance packages that will ensure Toyota Customers for life.
Coordinate annual Parts and Service budgets in conjunction with Finance Department along Parts and Service strategy lines.
Conduct regular Branch and Dealer visits to measure the effectiveness of implemented programmes first hand in contact with respective Toyota customers.
Liaise with Divisional Managers on daily operations and methods to improve customer satisfaction and retention.
Maintain effective relationships with Divisional Managers, Branch Managers, Franchise Dealers, major Fleet customers and Government Agencies.
TTL Branch operational oversight
Parts, Service and Body Shop operational effectiveness – re Internal Audits
Systems Administrator for TGEMS and Oasis
Dealer Debtors’ control
Organize and effectively run annual Dealer Workshop and Dealer Conference
Co-ordinate and control After Sales tenders and Service Agreements
Dealer Franchise Agreements issue and update
VMI enhancements & Contracts
Oversee After Sales pricing and discount policies
Oversee After Sales staff recruitment and succession planning.
Location: Dar es Salaam, Tanga Region, TanzaniaSalary: USD150000Recruiter: Bonafide Human Capital Job Ref: NaSDvManTanz
Summary:
Our well established Toyota Distributor client in Tanzania is looking to employ an experienced and qualified National After Sales Development Manager for their business.
Qualifications:
Relevant B Degree / MBA And Minimum experience required: 10 Years relevant experience in Toyota After Sales environment with exposure to the African market.Person of unquestionable integrity.
Core Competencies Knowledge Skills Attitudes
Good Business fundamentals
Solid commercial background with accounting knowledge
In-depth knowledge of Toyota Products and systems
Thorough knowledge of Technical aspects of vehicles
Excellent communication
Team Leadership
People Skills
Conflict Resolution
Decision Making
Analytical skills
Computer Skills
Problem Solving
Approachable
Adaptability
Responsible
Proactive
Customer Focus
Motivated
Decisive
Can do
Special Requirements
Systems and Procedural approach
Ability to work under pressure
Goal-driven
Respect and interact with various cultures
Team player
Inquisitive mind
Highly driven
•The ability not to get flustered Determine and oversee effective implementation of Parts and Service strategy in conjunction with Departmental Managers to ensure continued and profitable growth in After Sales operations and market share.
Develop and enhance quality and quantity of Toyota Dealers based on TSM applied standards to ensure adequate standard of service and points of contact for Toyota customers in Tanzania.
Analyse, correct and utilize Autoline Kerridge Database as an effective marketing tool for the whole spectrum of Toyota Tanzania Limited business.
Develop and implement a Customer Relationship Management system to ensure regular, effective customer contact over the complete spectrum of Toyota products and services with centralized feedback to all Departmental Heads.
Develop and implement a system (tools) to improve customer Education on the benefits of Toyota products and services and to effectively measure customer satisfaction (CSI) and resolve customer complaints.
Develop and implement appropriate training systems to enhance Management and staff effectiveness in full usage of the operational system and procedures and to ensure viable succession planning.
Investigate and develop a Fleet Customer Management system with appropriate service and maintenance packages that will ensure Toyota Customers for life.
Coordinate annual Parts and Service budgets in conjunction with Finance Department along Parts and Service strategy lines.
Conduct regular Branch and Dealer visits to measure the effectiveness of implemented programmes first hand in contact with respective Toyota customers.
Liaise with Divisional Managers on daily operations and methods to improve customer satisfaction and retention.
Maintain effective relationships with Divisional Managers, Branch Managers, Franchise Dealers, major Fleet customers and Government Agencies.
TTL Branch operational oversight
Parts, Service and Body Shop operational effectiveness – re Internal Audits
Systems Administrator for TGEMS and Oasis
Dealer Debtors’ control
Organize and effectively run annual Dealer Workshop and Dealer Conference
Co-ordinate and control After Sales tenders and Service Agreements
Dealer Franchise Agreements issue and update
VMI enhancements & Contracts
Oversee After Sales pricing and discount policies
Oversee After Sales staff recruitment and succession planning.