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About this job

Operations & Brand Coordinator - Hospitality

Connecting Brands. Creating Experiences.

Be the face of a growing hospitality brand. Our client in the hospitality industry is looking for a confident, organised, and customer-focused professional to oversee multiple outlets, support branch teams, represent the brand on social media, and help deliver exceptional customer experiences.


Key Areas:

Oversee Multiple Outlets: Coordinate and manage operations across all branches to ensure consistency and excellence.
Be the Face of the Brand: Represent the brand online and in person across events, social media, and customer interactions.
Lead & Support Teams: Motivate and support branch teams to deliver excellent service and achieve business goals.
Create Engaging Content: Create photos, videos, reels, and other content to showcase the brand and drive engagement across platforms.
Drive Customer Experience: Enhance customer satisfaction and contribute to brand growth and loyalty.


Key Responsibilities:

Oversee day-to-day operations across multiple outlets.
Ensure excellent customer service standards.
Act as a liaison between management and staff.
Coordinate and support branch teams.
Assist with marketing campaigns & promotions.
Create content, take photos/videos & support brand visibility.
Support design & content work (Canva skills an advantage).
Maintain brand image, consistency & exceptional customer experience.


Ideal Candidate:

Professional, confident, and well-presented.
Strong communication and interpersonal skills.
Organised, proactive, and energetic.
Comfortable on camera and on social media.
Basic understanding of branding and digital marketing.
Canva or basic design knowledge is an advantage.
Experience in hospitality, retail, customer service, or marketing is a plus.


Location:
Dar es Salaam

Transport:
Transport between branches will be provided.

To Apply:

Send your CV, recent photos, and social media handles (if applicable) to:
magic@kineticconcepts.co.tz

Only shortlisted candidates will be contacted.