Analyze your CV for Post Write Off Recoveries Officer at Absa Bank Tanzania

Job Summary
To manage, control and monitor the post write-off portfolio through cost effective legal recovery of outstanding bad debt exposure by instructing 3rd party professional service providers as well as monitoring that these accounts are being treated appropriately.
 
Main accountabilities and approximate time split
Operational Management

Negotiate payment arrangements on the accounts to maximize recovery on delinquent accounts.
Monitor payment arrangements between the client and the bank to ensure clients adhere to payment arrangements to avoid legal action taken against the client.
Maintain effective and professional working relationships with both internal and external stakeholders.
Pro-actively manage legal risks associated with the legal recovery portfolio of clients to maximize possible recoveries.
Optimize recovery cash flows by implementing effective and timely action.
Assertive engagements with service providers by conducting regular telecommunication and prompt response to emails.
Ensure that invoices received from attorneys and DCA’s are correct and submitted to finance department for payment.
Close off all the settled accounts timely to avoid reputational risks.
Completed and update reports in order to provide management with accurate stats for reporting purposes.
Provide suggestions for ways of improving customer services and meeting targets.
Understand and adhere to legislative and compliance requirements to ensure the correct processes and policies are maintained.
Operate within given mandates to ensure governance adherence.
Operate with Absa policies and procedures.
Ability to work with Microsoft Excel, Word and Outlook.

Quality Management

To ensure that daily stats are completed and reported accurately.
To understand and adhere to legislative and compliance requirements.
To operate within the signed Delegated Mandates to safeguard the bank against risk on non-compliance.

Team Work

Work closely with the other team members to build strong working relationships and maintain a positive team spirit.
Appreciate and respect all team members, colleagues and Managers.
Display Absa values in all our dealings and maintain a high level of professionalism.
Communicate openly and honestly with team members and share knowledge and best practices on an on-going basis.

Customer Service Management

To deliver a high level of service to customers, attorneys and other internal and external stakeholders as guided by the principles of Conduct Risk.
To diligently resolve queries and complaints arising from customers, DCA’s, attorneys and other stakeholders.

Risk and Control Objective

Complete required compliance and SOX attestations as per the allocated timelines.
Report all risk and loss events as a result of fraud or error.  Report this to the risk manager and/or relevant parties to mitigate possible losses, which may be incurred.
Adhere to all Company policies and procedures.
Adhere to the internal code of conduct at all times and report any irregularities to the relevant party.
Adhere to internal systems access control policies at all times and report any irregularities to the relevant party

Technical skills / Competencies

In-depth knowledge of the full Absa Retail product set in-country, local business services and corporate business services
Detailed working knowledge of Risk and Credit policies and procedures.
Ability to function independently.
Negotiation Skills.
Proficient in MS Outlook (Word, Excel, PowerPoint, Outlook and Internet).

Education and Experience Required

2 years collections experience
Product knowledge
Proficient in MS Office (Word, Excel, PowerPoint, Outlook and Internet)
No criminal record

Preferred:

Post write-off experience for a financial institution.
Product knowledge (cards & loans).

Key Issues over the next 12-24 months:

Improve the performance level of our post write off portfolio for all products
Improve attorney performance management process
Ensuring compliance to strict governance standards
Improve stakeholder management

 
Competencies:  (Maximum of 8 competencies)

 Deciding and initiating
Delivering results and meeting customer expectation
Achieving personal work goals and objectives
Working with people
Coping with pressure
Planning and organizing

Behaviors:

Drive performance
Delight customers
Build pride and passion
Execute at speed
Grow Talent and Capability
Protect and enhance our reputation

 
Additional criteria qualities:

Passion for performance
Honesty and integrity

Knowledge, Expertise and Experience
Essential

Knowledge of the Banking environment 
Knowledge of strategy formulation 
Verbal and written communication skills 
Stakeholder management skills 
Analytical skills 
Conflict management Skills 
Networking Skills 
Excellent project management experience in managing, leading and delivering on projects
 Highly organized and methodical
Ability to successfully manage multiple work streams and priorities simultaneously

 
Preferred

Honesty and integrity
Post write-off experience for a financial institution.
Product knowledge (cards & loans).

 
Experience, qualifications and other requirements specific to the role

Bachelor degree in Commerce, Business Administration, Finance, Banking or Risk or similar qualifications

 
Absa Values
 
Absa Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

Trust
Resourceful
Stewardship
Inclusive
Courage

 
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)