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About this job
Overview
First Class Africa (FCA) is the premier provider of African experience. At First Class Africa, we are a vibrant team who imagine and do things differently. We have re-imagined the African tourism and hospitality delivery model and are now seeking a qualified chauffeur to drive clients around Dar Es Salaam and Arusha. First Class Africa is looking for an energetic, trustworthy, friendly, reliable, passionate, personable, professional, client-centric, highly committed, and experienced local Tanzanian private driver. First Class Africa is headquartered in Dar Es Salaam, Tanzania with a sales team based in the United States of America (USA).
Job Title: Private Driver
Start Date: As soon as possible
Salary: Very competitive monthly salary plus performance incentives
Location: Dar Es Salaam or Arusha
Duties and Responsibilities:
As a chauffeur, your responsibilities will include but not limited to:
Professionally and safely drive clients around in a clean well-maintained company provided vehicle in consistency with company policies, practices, and procedures
Exceed the expectation of discerning international clients itineraries from start to finish
Greet clients and respond to inquiries in a professional and courteous manner
Always ensure the safety of clients and offer them the highest level of customer care
Open to accepting constructive feedback without taking it personally and continuously embrace learning opportunities
Be extremely punctual by arriving at the client’s location on time
Comply with traffic laws, placing the client’s safety above all else
Provide passengers with assistance entering and exiting the vehicle and help them with any luggage
Carefully lift, load/unload, and carry luggage (up to 25kgs) and other belongings of the passenger(s)
Regulate vehicles lighting, and ventilating systems for the client’s comfort
Vacuum and clean interiors and wash and polish exteriors of your assigned vehicle
Must be able to work a varied schedule, including evenings, weekends, and holiday shifts
Carry out regular checks on the vehicle before and after each day’s run
Complete driver’s log, to include name, destination(s), kilometers, and time on daily basis
Ensure proper maintenance and refuel vehicle as needed
Help train new drivers
May be asked to help plan itineraries and accompany client(s) for extended periods of time
Maintain constant communication with the manager, notifying him/her of your location throughout the day
Positive and professional attitude, staying nicely groomed, must wear standard uniforms, maintain a clean and polished professional appearance
Able to make sound and quick decisions
Actively look for ways to improve customer’s experience
Perform other tasks as assigned by management
Minimum Requirements
At least 1-year of professional driving experience with clean driving record
Track record of being a private driver (preferably in a hospitality setting) while displaying impeccable customer service skills
A thorough type A personality (detailed, disciplined, rigorous) would be best suited to the job
Familiarity with electronic devices such as smartphones and tablets
Consistent punctuality with dependable attendance patterns is a must
A history of experience within the maintenance and monitoring of vehicles
Excellent time management skills, strong communication skills and ability to understand and follow verbal and written instructions
Familiarity with routes and good sense of direction of all key destinations in Dar Es Salaam or Arusha
Must have a current, relevant grade and valid Tanzania Driver’s License
Ability to walk and stand intermittently for extended durations during the entire working period. Requires the ability to sit for extended periods of time while operating a motor vehicle
Be able to handle conversational English
Proven ability to read and interpret documents such as procedure manuals, work instructions etc.
Ought to have sound state of mind and calm nature in a fast-paced high-pressured environment
Able to complete routine reports and correspondence such as trip sheets or inspection forms
Capable of working effectively, independently while meeting strict deadlines with little supervision/direction
Team player with very strong work ethics
Education: A college degree or relevant training certificate in hospitality/professional driving will be considered
As this position is key to providing the customer with an excellent service experience, the driver must demonstrate with both verbal and non-verbal actions; a) Friendliness, b) Willingness to service, c) Gratitude for using the FCA’s services for their transportation needs and d) High degree of professionalism. Candidates who have been driving for UBER for at least 1 year will also be considered.
How To Apply
Please email your CV and cover letter in confidence to info@firstclass-africa.com with subject line: Private Driver. Only shortlisted candidates will be contacted
Job Type: Full-time
Closing date for Applications: 14 December 2020
First Class Africa (FCA) is the premier provider of African experience. At First Class Africa, we are a vibrant team who imagine and do things differently. We have re-imagined the African tourism and hospitality delivery model and are now seeking a qualified chauffeur to drive clients around Dar Es Salaam and Arusha. First Class Africa is looking for an energetic, trustworthy, friendly, reliable, passionate, personable, professional, client-centric, highly committed, and experienced local Tanzanian private driver. First Class Africa is headquartered in Dar Es Salaam, Tanzania with a sales team based in the United States of America (USA).
Job Title: Private Driver
Start Date: As soon as possible
Salary: Very competitive monthly salary plus performance incentives
Location: Dar Es Salaam or Arusha
Duties and Responsibilities:
As a chauffeur, your responsibilities will include but not limited to:
Professionally and safely drive clients around in a clean well-maintained company provided vehicle in consistency with company policies, practices, and procedures
Exceed the expectation of discerning international clients itineraries from start to finish
Greet clients and respond to inquiries in a professional and courteous manner
Always ensure the safety of clients and offer them the highest level of customer care
Open to accepting constructive feedback without taking it personally and continuously embrace learning opportunities
Be extremely punctual by arriving at the client’s location on time
Comply with traffic laws, placing the client’s safety above all else
Provide passengers with assistance entering and exiting the vehicle and help them with any luggage
Carefully lift, load/unload, and carry luggage (up to 25kgs) and other belongings of the passenger(s)
Regulate vehicles lighting, and ventilating systems for the client’s comfort
Vacuum and clean interiors and wash and polish exteriors of your assigned vehicle
Must be able to work a varied schedule, including evenings, weekends, and holiday shifts
Carry out regular checks on the vehicle before and after each day’s run
Complete driver’s log, to include name, destination(s), kilometers, and time on daily basis
Ensure proper maintenance and refuel vehicle as needed
Help train new drivers
May be asked to help plan itineraries and accompany client(s) for extended periods of time
Maintain constant communication with the manager, notifying him/her of your location throughout the day
Positive and professional attitude, staying nicely groomed, must wear standard uniforms, maintain a clean and polished professional appearance
Able to make sound and quick decisions
Actively look for ways to improve customer’s experience
Perform other tasks as assigned by management
Minimum Requirements
At least 1-year of professional driving experience with clean driving record
Track record of being a private driver (preferably in a hospitality setting) while displaying impeccable customer service skills
A thorough type A personality (detailed, disciplined, rigorous) would be best suited to the job
Familiarity with electronic devices such as smartphones and tablets
Consistent punctuality with dependable attendance patterns is a must
A history of experience within the maintenance and monitoring of vehicles
Excellent time management skills, strong communication skills and ability to understand and follow verbal and written instructions
Familiarity with routes and good sense of direction of all key destinations in Dar Es Salaam or Arusha
Must have a current, relevant grade and valid Tanzania Driver’s License
Ability to walk and stand intermittently for extended durations during the entire working period. Requires the ability to sit for extended periods of time while operating a motor vehicle
Be able to handle conversational English
Proven ability to read and interpret documents such as procedure manuals, work instructions etc.
Ought to have sound state of mind and calm nature in a fast-paced high-pressured environment
Able to complete routine reports and correspondence such as trip sheets or inspection forms
Capable of working effectively, independently while meeting strict deadlines with little supervision/direction
Team player with very strong work ethics
Education: A college degree or relevant training certificate in hospitality/professional driving will be considered
As this position is key to providing the customer with an excellent service experience, the driver must demonstrate with both verbal and non-verbal actions; a) Friendliness, b) Willingness to service, c) Gratitude for using the FCA’s services for their transportation needs and d) High degree of professionalism. Candidates who have been driving for UBER for at least 1 year will also be considered.
How To Apply
Please email your CV and cover letter in confidence to info@firstclass-africa.com with subject line: Private Driver. Only shortlisted candidates will be contacted
Job Type: Full-time
Closing date for Applications: 14 December 2020