Analyze your CV for Product Specialist at Amadeus IT Group
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About this job
As a Product Specialist you will manage a portfolio of Amadeus products and solutions, ensuring a smooth product roll-out and implementation process including customer training and workshops, product promotions and reporting
In this role you will:
• Promote Amadeus Global Distribution System (GDS) and its products through Workshops, roadshows and on-site functional “floor-walking” to advise customer on product usage and adoption• Gain deep understanding of customer business and needs to ensure they have the right offer• Train the commercial and delivery team on product knowledge• Act as a point of escalation for customer related issues back to the 2nd & 3rd level support teams• Complete competitive product analysis and industry trend watching• Provide monthly reports on product roadmap and adoption; track customer performance against SLA targets
Qualifications & Skills:
• Languages: English and Kiswahili fluent• Excellent communication and presentation skills; capable of interfacing with customers at all levels• Ability to build credibility and to keep good relationship with customers while preserving Amadeus’ interests• Self-motivated and ability to work independently with minimal supervision• Able to multi-task, and to work to deadlines, perseverance• Organized and methodic approach to the problems• Knowledge of Amadeus, airline and/or travel agency products and services• IT knowledge functional level. Comfortable with IT jargon and on-line world
Key information: you will have 4-5 years’ experience of working in a Travel Industry IT customer facing environment
What can we offer you?• Working in a global tech company with +15,000 professionals in more than 195 countries• Being part of a dynamic team, highly motivated with a great sense of achievement• Competitive compensation and great benefit package
In this role you will:
• Promote Amadeus Global Distribution System (GDS) and its products through Workshops, roadshows and on-site functional “floor-walking” to advise customer on product usage and adoption• Gain deep understanding of customer business and needs to ensure they have the right offer• Train the commercial and delivery team on product knowledge• Act as a point of escalation for customer related issues back to the 2nd & 3rd level support teams• Complete competitive product analysis and industry trend watching• Provide monthly reports on product roadmap and adoption; track customer performance against SLA targets
Qualifications & Skills:
• Languages: English and Kiswahili fluent• Excellent communication and presentation skills; capable of interfacing with customers at all levels• Ability to build credibility and to keep good relationship with customers while preserving Amadeus’ interests• Self-motivated and ability to work independently with minimal supervision• Able to multi-task, and to work to deadlines, perseverance• Organized and methodic approach to the problems• Knowledge of Amadeus, airline and/or travel agency products and services• IT knowledge functional level. Comfortable with IT jargon and on-line world
Key information: you will have 4-5 years’ experience of working in a Travel Industry IT customer facing environment
What can we offer you?• Working in a global tech company with +15,000 professionals in more than 195 countries• Being part of a dynamic team, highly motivated with a great sense of achievement• Competitive compensation and great benefit package