Analyze your CV for Product Support Operations Supervisor at HR World Ltd
Get a free, instant analysis of how well your CV matches this role. Identify ATS issues, keyword gaps, and actionable improvements to boost your chances.
About this job
Product Support Operations Supervisor
Industry: Mining
HR World Ltd on behalf of our client, we are looking for a Product Support Operations Supervisor who will optimize all parts day-to-day activities and enhance the performance of parts sales to ensure an excellent customer service on site.
Responsibilities:
Assist Site Parts & Service teams to meet customer needs and improve communication related to parts supply (Availability, ESD, ETA).
Follow up daily parts activities (Quotations, Orders, Invoicing, Ready parts collection).
Manages, tracks, and provides updates regarding orders situation and delivery.
Manage customer SOA, handle any related obstacles to ensure smooth payment process and avoid overdue debt.
Supervise REMAN core inspection and return process between dealer & customer.
Identifies and solve customer’s parts related problem/issue and cascade it to relevant dealer member.
Use the demand and forward planning processes to recommend stock adjustments.
Evaluate the performance of the parts agreement with customer and dealer-related members.
Schedule frequent meetings with customer to go over supply chain issues and concerns related to the parts agreement.
Support the customer to keep the parts catalogue updated in regular bases (legacy, obsolete, superseded, discontinued, wrong and duplicated part numbers).
Focus of components rebuilds through service (customer / exchange).
Follow up with customer for machines product link subscription.
Spotlight on incremental business such as GET & UC.
Qualifications:
Bachelor Degree of Mechanical Engineering or equivalent.
Experience in mining parts activities.
Ability to delegate and work well within a team.
High level interpersonal and analytical skills.
Good written and spoken English.
Computer skills specially in Excel -Power BI or similar data analytical tools.
Ability to use CAT SIS, TMI, Parts Vis. and any other CAT parts related websites.
Ability to work with Dealer Business Systems.
Interested candidates may send their CVS to career@hrworld.co.tz before 24th October 2024.
Only successful candidates will be contacted.
Industry: Mining
HR World Ltd on behalf of our client, we are looking for a Product Support Operations Supervisor who will optimize all parts day-to-day activities and enhance the performance of parts sales to ensure an excellent customer service on site.
Responsibilities:
Assist Site Parts & Service teams to meet customer needs and improve communication related to parts supply (Availability, ESD, ETA).
Follow up daily parts activities (Quotations, Orders, Invoicing, Ready parts collection).
Manages, tracks, and provides updates regarding orders situation and delivery.
Manage customer SOA, handle any related obstacles to ensure smooth payment process and avoid overdue debt.
Supervise REMAN core inspection and return process between dealer & customer.
Identifies and solve customer’s parts related problem/issue and cascade it to relevant dealer member.
Use the demand and forward planning processes to recommend stock adjustments.
Evaluate the performance of the parts agreement with customer and dealer-related members.
Schedule frequent meetings with customer to go over supply chain issues and concerns related to the parts agreement.
Support the customer to keep the parts catalogue updated in regular bases (legacy, obsolete, superseded, discontinued, wrong and duplicated part numbers).
Focus of components rebuilds through service (customer / exchange).
Follow up with customer for machines product link subscription.
Spotlight on incremental business such as GET & UC.
Qualifications:
Bachelor Degree of Mechanical Engineering or equivalent.
Experience in mining parts activities.
Ability to delegate and work well within a team.
High level interpersonal and analytical skills.
Good written and spoken English.
Computer skills specially in Excel -Power BI or similar data analytical tools.
Ability to use CAT SIS, TMI, Parts Vis. and any other CAT parts related websites.
Ability to work with Dealer Business Systems.
Interested candidates may send their CVS to career@hrworld.co.tz before 24th October 2024.
Only successful candidates will be contacted.