Analyze your CV for Quality Assurance Specialist at Cartrack Tanzania Limited
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About this job
Responsibility:
Assess and rate inbound and outbound calls according to company quality standards.
Communicate results to agents and supervisors on a daily basis, and provide feedback.
Consolidate agent scores and draft monthly team report.
Provide consolidated feedback to managers and supervisors on a monthly basis.
To train and couch agents when necessary
Be able to communicate with agents and supervisors from the Cartrack Tanzania Office.
Requirements
Bachelor Degree in Business Administration/Computer Science or any other related degree
Experience of 1-3 years in similar job
Analytical Skills
Coaching Skills
Listening Skills
Experience in Customer Service preferred
Attention to Detail
Assess and rate inbound and outbound calls according to company quality standards.
Communicate results to agents and supervisors on a daily basis, and provide feedback.
Consolidate agent scores and draft monthly team report.
Provide consolidated feedback to managers and supervisors on a monthly basis.
To train and couch agents when necessary
Be able to communicate with agents and supervisors from the Cartrack Tanzania Office.
Requirements
Bachelor Degree in Business Administration/Computer Science or any other related degree
Experience of 1-3 years in similar job
Analytical Skills
Coaching Skills
Listening Skills
Experience in Customer Service preferred
Attention to Detail