Analyze your CV for Receptionist at Standard Bank

Job Details


Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
Ensure that all visitors to the Bank are accorded with high-quality service at all times.
 
Key Responsibilities/Accountabilities


Receive and interview all guests who called at the counter and direct them to the right destinations/persons.


Answering all queries raised over the counter and directing them to right persons


Receive and distribute all incoming mails to the right persons timely.


Assisting Telephone Operator when she is out of Office


Performing all other duties as directed by Administration Manager from time to time


 
Preferred Qualification and Experience

At least a Bachelor Degree in Business Administration or its equivalent.
A minimum of 1-year experience in a similar role. 

 
Knowledge/Technical Skills/Expertise
Knowledge

General knowledge of products offered by the bank and Group companies.
Knowledge of the branch layout as well as the role and general responsibilities of each staff member.
Knowledge of other branches, agencies and Automated Teller Machines (ATMs) in the area.
Computer literate (MS Office).
Attendance of the relevant Stanbic training courses, e.g telephone etiquette, product knowledge.

Experience

Previous branch banking experience would be an advantage.