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About this job
Ramada Resort by Wyndham – Dar es Salaam
Ramada Beach Resort is seeking a professional, well-presented, and customer-focused Receptionist to join our Front Office team. The successful candidate will be responsible for delivering exceptional guest service and ensuring smooth front desk operations in line with Ramada brand standards.
Key Responsibilities
Welcome and check in/check out guests efficiently and professionally
Handle reservations, cancellations, and guest inquiries
Manage phone calls and respond to emails promptly
Process payments and maintain accurate billing records
Coordinate with housekeeping and other departments
Handle guest complaints and ensure timely resolution
Maintain a clean and organized reception area
Update and maintain guest records in the PMS system
Upsell room categories and promote hotel services
Prepare daily arrival and departure reports
Ensure compliance with hotel policies and brand standards
Qualifications & Requirements
Diploma or Certificate in Hospitality, Hotel Management, or related field
Minimum 1–2 years’ experience in a hotel front office (4-star experience preferred)
Proficiency in Opera or other PMS systems is an added advantage
Excellent communication skills in English and Swahili
Strong customer service and interpersonal skills
Professional appearance and positive attitude
Ability to work shifts, weekends, and public holidays
Application should be submitted to the Human Resources email, careers@ramadaresortdar.com
Ramada Beach Resort is seeking a professional, well-presented, and customer-focused Receptionist to join our Front Office team. The successful candidate will be responsible for delivering exceptional guest service and ensuring smooth front desk operations in line with Ramada brand standards.
Key Responsibilities
Welcome and check in/check out guests efficiently and professionally
Handle reservations, cancellations, and guest inquiries
Manage phone calls and respond to emails promptly
Process payments and maintain accurate billing records
Coordinate with housekeeping and other departments
Handle guest complaints and ensure timely resolution
Maintain a clean and organized reception area
Update and maintain guest records in the PMS system
Upsell room categories and promote hotel services
Prepare daily arrival and departure reports
Ensure compliance with hotel policies and brand standards
Qualifications & Requirements
Diploma or Certificate in Hospitality, Hotel Management, or related field
Minimum 1–2 years’ experience in a hotel front office (4-star experience preferred)
Proficiency in Opera or other PMS systems is an added advantage
Excellent communication skills in English and Swahili
Strong customer service and interpersonal skills
Professional appearance and positive attitude
Ability to work shifts, weekends, and public holidays
Application should be submitted to the Human Resources email, careers@ramadaresortdar.com