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About this job
Relationship Manager, Business Banking
Locations: Moshi, Arusha, Dodoma, Mbeya, and Dar es Salaam
ACB is seeking experienced and dynamic individuals to fill the position of Relationship Manager, Business Banking (RM-BB) across multiple branches. The RM-BB will be responsible for managing and growing a portfolio of SME clients, offering tailored financial solutions, and ensuring high levels of customer satisfaction and business growth.
The Role
Key outputs:
Drive the growth of SME deposits and loans—both in number and value.
Recruit SME clients and cross-sell bank products while maintaining strong business relationships with new and existing customers.
Develop marketing and deposit mobilization strategies aligned with branch targets and bank strategy.
Promote ACB products and identify business opportunities in the market.
Formulate strategic plans to achieve lending and deposit targets.
Manage a select portfolio of high-net-worth customers, including monitoring and controlling credit risk.
Maintain acceptable Portfolio at Risk (PAR) and Non-Performing Loan (NPL) levels.
Ensure high customer satisfaction and proactive relationship management.
Implement account strategies to secure and protect sole banking relationships.
Track market trends and recommend improvements to customer service and product offerings.
Uphold excellent customer service standards to increase market share and grow the customer base.
Ensure strict adherence to governance processes and internal/external compliance standards.
Follow up on non-performing accounts and implement timely remediation plans.
Ensure audit outcomes remain consistently acceptable for SME Banking.
Adhere to all ACB policies, procedures, and service standards.
Job type: Full-time
The Candidate
Qualifications:
Bachelor’s degree in commerce, banking, or business administration (required).
Master’s degree in business administration or banking and finance (added advantage).
Minimum of 5 years in a relevant banking role, with at least 3 years in a managerial position.
Proven experience in sales and business development.
Strong knowledge of SME banking products and lending cycle management.
Background in credit underwriting and understanding of local market dynamics.
Familiarity with banking policies and compliance frameworks.
Demonstrated ability to manage teams and drive performance.
Strong interpersonal, negotiation, and marketing skills.
Excellent analytical and decision-making abilities.
Sound understanding of modern relationship management strategies.
Effective stakeholder engagement and organizational skills.
Ability to develop and articulate business strategies.
Strong leadership and people management capabilities.
Application Instructions
If you meet the above requirements and are ready for great challenges, send your covering letter and curriculum vitae to: recruitment@acbbank.co.tz Deadline: June 12, 2025
Locations: Moshi, Arusha, Dodoma, Mbeya, and Dar es Salaam
ACB is seeking experienced and dynamic individuals to fill the position of Relationship Manager, Business Banking (RM-BB) across multiple branches. The RM-BB will be responsible for managing and growing a portfolio of SME clients, offering tailored financial solutions, and ensuring high levels of customer satisfaction and business growth.
The Role
Key outputs:
Drive the growth of SME deposits and loans—both in number and value.
Recruit SME clients and cross-sell bank products while maintaining strong business relationships with new and existing customers.
Develop marketing and deposit mobilization strategies aligned with branch targets and bank strategy.
Promote ACB products and identify business opportunities in the market.
Formulate strategic plans to achieve lending and deposit targets.
Manage a select portfolio of high-net-worth customers, including monitoring and controlling credit risk.
Maintain acceptable Portfolio at Risk (PAR) and Non-Performing Loan (NPL) levels.
Ensure high customer satisfaction and proactive relationship management.
Implement account strategies to secure and protect sole banking relationships.
Track market trends and recommend improvements to customer service and product offerings.
Uphold excellent customer service standards to increase market share and grow the customer base.
Ensure strict adherence to governance processes and internal/external compliance standards.
Follow up on non-performing accounts and implement timely remediation plans.
Ensure audit outcomes remain consistently acceptable for SME Banking.
Adhere to all ACB policies, procedures, and service standards.
Job type: Full-time
The Candidate
Qualifications:
Bachelor’s degree in commerce, banking, or business administration (required).
Master’s degree in business administration or banking and finance (added advantage).
Minimum of 5 years in a relevant banking role, with at least 3 years in a managerial position.
Proven experience in sales and business development.
Strong knowledge of SME banking products and lending cycle management.
Background in credit underwriting and understanding of local market dynamics.
Familiarity with banking policies and compliance frameworks.
Demonstrated ability to manage teams and drive performance.
Strong interpersonal, negotiation, and marketing skills.
Excellent analytical and decision-making abilities.
Sound understanding of modern relationship management strategies.
Effective stakeholder engagement and organizational skills.
Ability to develop and articulate business strategies.
Strong leadership and people management capabilities.
Application Instructions
If you meet the above requirements and are ready for great challenges, send your covering letter and curriculum vitae to: recruitment@acbbank.co.tz Deadline: June 12, 2025