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About this job
Relationship Officer: Transaction Banking
Job Requisition ID: R-15973911
Location: Mwanza Branch NBC, Mwanza, Tanzania
End Date: April 21, 2025
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
Acquire and manage relationships with Business Banking customers through pro-active and consultative approach in line with NBC policies and procedures.
Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers’ business process cycle.
Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction.
Support migration of business banking customers to digital channels such as NBC connect, Edu Connect, NBC Lipa Kiganjani, Merchant services, e-commerce, Edu Connect, Saccoss, SADAKA solution etc.
Job Description
Sales and Relationship Management (40%)
Maximize client profitability within agreed targets (Liabilities and non-interest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Business Banking clients by offering solutions through a wide range of products and services.
Provide value-added engagement, regular face-to-face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome.
With the support of product specialists, intuitively recognize and understand clients’ business cycle, financial goals/needs and proactively provide holistic financial solutions.
Create and maintain a pipeline of business opportunities and proactively master referrals to grow liabilities portfolio.
Develop and maintain Customer Relationship Management Plan of Top 10 merchant’s clients and Top 10 non-borrowing clients.
Maintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e., Call Reports).
Customer Service (20%)
Proactively and professionally manage client experience by providing appropriate answers regarding products and services.
Promptly respond to customer complaints and constantly provide regular feedback on unresolved issues.
Keep accurate records of discussions or correspondences with clients.
Effectively coordinate client relationship/activities with another department within the bank.
Educate customers on the bank’s products, services, and procedures.
Use client feedback to improve product and service offering.
Compliance and Risk Management (20%)
Build awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies.
Review the portfolio on a monthly basis and ensure that all documentation required (KYC, AML, and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.
Check and sign off each of the digital channels such as NBC connect, Edu Connect, NBC Lipa Kiganjani, Merchant services, e-commerce, Edu Connect, Saccoss, SADAKA solution.
Identify potential problem accounts and communicate appropriate risk-mitigating strategies by accessing excess reports on a daily basis, regular monitoring of client’s transactions.
Research, read, and network to keep abreast of developments in various industry/sector to ensure adequate industry knowledge and potential risks and/or opportunities.
Team and Networking (10%)
Attend daily Branch meetings and knowledge-sharing meetings.
Conducting and maintain constant dialogue/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, Retail Banking).
Attend local functions/community/governmental and business development activities.
Develop and maintain contact with Product Specialists in other areas of the bank, including Corporate Banking, Treasury, and Retail Banking.
Provide feedback into the performance review of other members of the Cross-function team.
Self-Development (10%)
Comply and keep abreast of all policies, procedures, and circulars updates.
Ensure self-development pertaining to career path to develop knowledge and skills.
Complete all critical compliance training.
Other duties: Perform all other duties as reasonably assigned.
Education and Experience Required
Degree – Business/Accounting/ICT 1-2 years banking experience
Knowledge, Skills, and Competences Required
Strong financial and business skills
PC skills and Microsoft Office
Proven ability to develop and implement sales plans
Clear understanding of credit process and procedure
Good problem-solving and decision-making skills
Good oral and written communication skills
Good time management and organization skills
Ability to work on a team and support others
Strong integrity and professionalism
Good knowledge of Bank Products
Qualifications
Bachelor’s Degrees and Advanced Diplomas - Business, Commerce and Management Studies
Commercial mindset - Junior (Meets some of the requirements and would need further development)
Customer Excellence - Service Delivery (Meets all of the requirements)
Digital familiarity (Meets all of the requirements)
Effective communication - Basic (Meets all of the requirements)
Experience in a similar environment
Openness to change (Meets some of the requirements and would need further development)
Product and/or Service Knowledge (Meets all of the requirements)
Sales Management (Meets some of the requirements and would need further development)
Job Requisition ID: R-15973911
Location: Mwanza Branch NBC, Mwanza, Tanzania
End Date: April 21, 2025
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
Acquire and manage relationships with Business Banking customers through pro-active and consultative approach in line with NBC policies and procedures.
Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers’ business process cycle.
Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction.
Support migration of business banking customers to digital channels such as NBC connect, Edu Connect, NBC Lipa Kiganjani, Merchant services, e-commerce, Edu Connect, Saccoss, SADAKA solution etc.
Job Description
Sales and Relationship Management (40%)
Maximize client profitability within agreed targets (Liabilities and non-interest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Business Banking clients by offering solutions through a wide range of products and services.
Provide value-added engagement, regular face-to-face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome.
With the support of product specialists, intuitively recognize and understand clients’ business cycle, financial goals/needs and proactively provide holistic financial solutions.
Create and maintain a pipeline of business opportunities and proactively master referrals to grow liabilities portfolio.
Develop and maintain Customer Relationship Management Plan of Top 10 merchant’s clients and Top 10 non-borrowing clients.
Maintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e., Call Reports).
Customer Service (20%)
Proactively and professionally manage client experience by providing appropriate answers regarding products and services.
Promptly respond to customer complaints and constantly provide regular feedback on unresolved issues.
Keep accurate records of discussions or correspondences with clients.
Effectively coordinate client relationship/activities with another department within the bank.
Educate customers on the bank’s products, services, and procedures.
Use client feedback to improve product and service offering.
Compliance and Risk Management (20%)
Build awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies.
Review the portfolio on a monthly basis and ensure that all documentation required (KYC, AML, and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.
Check and sign off each of the digital channels such as NBC connect, Edu Connect, NBC Lipa Kiganjani, Merchant services, e-commerce, Edu Connect, Saccoss, SADAKA solution.
Identify potential problem accounts and communicate appropriate risk-mitigating strategies by accessing excess reports on a daily basis, regular monitoring of client’s transactions.
Research, read, and network to keep abreast of developments in various industry/sector to ensure adequate industry knowledge and potential risks and/or opportunities.
Team and Networking (10%)
Attend daily Branch meetings and knowledge-sharing meetings.
Conducting and maintain constant dialogue/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, Retail Banking).
Attend local functions/community/governmental and business development activities.
Develop and maintain contact with Product Specialists in other areas of the bank, including Corporate Banking, Treasury, and Retail Banking.
Provide feedback into the performance review of other members of the Cross-function team.
Self-Development (10%)
Comply and keep abreast of all policies, procedures, and circulars updates.
Ensure self-development pertaining to career path to develop knowledge and skills.
Complete all critical compliance training.
Other duties: Perform all other duties as reasonably assigned.
Education and Experience Required
Degree – Business/Accounting/ICT 1-2 years banking experience
Knowledge, Skills, and Competences Required
Strong financial and business skills
PC skills and Microsoft Office
Proven ability to develop and implement sales plans
Clear understanding of credit process and procedure
Good problem-solving and decision-making skills
Good oral and written communication skills
Good time management and organization skills
Ability to work on a team and support others
Strong integrity and professionalism
Good knowledge of Bank Products
Qualifications
Bachelor’s Degrees and Advanced Diplomas - Business, Commerce and Management Studies
Commercial mindset - Junior (Meets some of the requirements and would need further development)
Customer Excellence - Service Delivery (Meets all of the requirements)
Digital familiarity (Meets all of the requirements)
Effective communication - Basic (Meets all of the requirements)
Experience in a similar environment
Openness to change (Meets some of the requirements and would need further development)
Product and/or Service Knowledge (Meets all of the requirements)
Sales Management (Meets some of the requirements and would need further development)