Analyze your CV for Sales Support Specialist- Applications at IQVIA

Job Purpose and Scope:Supports customers in the use and application of ADD products (Mainly in Chemistry, Immunology, and Haematology) and also supports ADD staff in implementing its’ strategies.Support all divisions in the implementation of it business strategiesProvide expertise in support functions; this includes business maintenance, new business gains, business reviews and product investigations.Responsible for conducting customer training and workshopResponsible to make sure that the Company training standards are adhered to and keep the training consistent to meet the customer/ company objectives for the African region.Responsible for evaluating training and meeting customer needs through training.Responsible in assisting Sales/Service to get customer to test of record by company set metricAssisting sales with the customer evaluations of new products.Responsible for product updates and communications.Provide support and is responsible to make sure the SSS team have completed all their taskAssist RSD to develop new process and to get the new processes implemented by set deadlinesDrive the implementation within the team on new processes, training, and conferencesCoaching of team membersMake sure QD / PI are addressed accordingly Knowledge / Education Required:B.Sc. Degree / Diploma in Medical TechnologyProficient in writing, reading and speaking EnglishValid Code 08 drivers licenseExperience Required:Minimum of 5 years of technical support experience.Laboratory experience in Hematology, Immunology, Immunochemistry or Clinical Chemistry.Strong understanding of customer and market dynamics and requirementsAbility to professionally interact with the customers on many different levels i.e key opinion center (KOLs), Physicians, Pathologist, Head of Departments, Laboratory Managers, Laboratory Technologists.Strategic planning &analytical skillsCreative thinking and attention to detail.Innovation & initiative.Project Management & Problem-solvingAdministrative & documentation skillsInterpersonal relations and personal adaptability.Customer focusWillingness and ability to travel up to 75% of the time.Technical product expertise with various diagnostics products in Hematology, Immunology, Immunochemistry &Clinical Chemistry Informatics and automationKnowledge of the diagnostic marketKnowledge of regulations and standards affecting IVDs and BiologicsMust be able to read and understand electronic and pneumatics diagramsExperience with Information Technology (IT) or Laboratory Information SystemsIf you are interested in applying for this role, please email CVs to:zikho.ayandibu@quintiles.com and we will respond to you as soon as possible.