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About this job
Senior Officer - Channel Application Support
INDUSTRY: BANKING
HR World Ltd on behalf of our client, we are looking for a Senior Officer - Channel Application Support who will be responsible for maintaining, troubleshooting, and optimizing digital banking channels such as mobile banking, internet banking, ATMs, POS systems, and API integrations. The Senior Officer - Channel Application Support will also be responsible to ensure that banking applications run smoothly, are secure, and provide a seamless experience for customers and internal users.
Responsibilities:
Monitor and maintain banking applications, ensuring minimal downtime and optimal performance.
Troubleshoot and resolve technical issues related to banking channels.
Work with vendors and development teams to implement updates, patches, and new features.
Ensure applications comply with banking regulations, security policies, and industry standards.
Assist branch staff, customers, and other stakeholders with application-related issues.
Manage APIs and middleware connecting banking channels to core banking systems.
Use monitoring tools to track system performance and generate reports for management.
Supporting issues raised via service desk and ensure escalated tickets are closed timely.
Ensuring issues are sorted within the SLA time.
Qualifications:
Bachelor’s Degree in Computer Science, IT or any other related field.
3+ years of Proven work experience as a Channel Application Support in a similar industry.
Must have Banking Systems Knowledge e.g. Core banking applications- Finacle, digital banking platforms
Understand IT Service Management (ITSM) – Incident, problem, and change management (ITIL framework)
Must be familiar with cyber security principles and banking regulations
Interested candidates may send their CVS to career@hrworld.co.tz before 12th March 2025
Only successful candidates will be contacted
INDUSTRY: BANKING
HR World Ltd on behalf of our client, we are looking for a Senior Officer - Channel Application Support who will be responsible for maintaining, troubleshooting, and optimizing digital banking channels such as mobile banking, internet banking, ATMs, POS systems, and API integrations. The Senior Officer - Channel Application Support will also be responsible to ensure that banking applications run smoothly, are secure, and provide a seamless experience for customers and internal users.
Responsibilities:
Monitor and maintain banking applications, ensuring minimal downtime and optimal performance.
Troubleshoot and resolve technical issues related to banking channels.
Work with vendors and development teams to implement updates, patches, and new features.
Ensure applications comply with banking regulations, security policies, and industry standards.
Assist branch staff, customers, and other stakeholders with application-related issues.
Manage APIs and middleware connecting banking channels to core banking systems.
Use monitoring tools to track system performance and generate reports for management.
Supporting issues raised via service desk and ensure escalated tickets are closed timely.
Ensuring issues are sorted within the SLA time.
Qualifications:
Bachelor’s Degree in Computer Science, IT or any other related field.
3+ years of Proven work experience as a Channel Application Support in a similar industry.
Must have Banking Systems Knowledge e.g. Core banking applications- Finacle, digital banking platforms
Understand IT Service Management (ITSM) – Incident, problem, and change management (ITIL framework)
Must be familiar with cyber security principles and banking regulations
Interested candidates may send their CVS to career@hrworld.co.tz before 12th March 2025
Only successful candidates will be contacted