Analyze your CV for Senior Specialist:Merchant Recruitment at Vodacom Tanzania

JOB PURPOSE 
To own the M-Commerce products support and ensure effective performance of M-Commerce products and services
KEY ACCOUNTABILITIES 

Supporting the Customer Service and Distribution Divisions, define and monitor the customer experience for consumer, business and distribution users of the M-Commerce systems, including testing of changes, training of customer facing teams, and 2nd line support for distribution and business customers. 
Maintain business relationship with 3rd parties and ensure SLAs maintained on customer queries resolution.
Work with the Customer service team and all internal business units to track queries out of SLA as reported on the back office dashboard.
Supporting the Sales and Distribution Divisions, manage sales activation process for distribution and business customers on the M-Commerce systems. 
Supporting the Legal and Regulatory Division, implement AML and compliance controls and monitoring, data clean up and reconciliations. 
Perform M-Commerce product operations and processes, including reconciliation with 3rd parties, and performing operational reports to support finance, sales, distribution and customer service teams. 

QUALIFICATIONS & EXPERIENCE 

5-10 years’ relevant experience in the M-Commerce environment, having being exposed to all disciplines. 
Relevant postgraduate diploma or degree, commercial focus preferred 
Management experience will be added advantage 
Swahili & English (fluent) 

CORE COMPETENCIES 

Operational Management – experience with management of large teams achieving deadlines 
Partner Management – delivery of results through partners and SLA’s 
Customer-focused – passionate about delivery of results to internal and external customers 
Commercially astute – solid understanding of market, competitor, & customer 
Process and Control Oriented – solid understanding of key cross-functional processes touching MCommerce; able to play an efficient role; able to spot optimization and risk management opportunities 
Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage.
Presentation and communication skills – superior, both written and oral. Experience in report writing an advantage, expert word processor, Excel, and PowerPoint skills a distinct advantage 




Skills


Dynamic Prioritisation and Multi-Tasking
Business Partnering
Ownership
Resilience