Analyze your CV for Service Delivery Manager at Ericsson
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About this job
Overview
At Ericsson, you can be a game-changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the Technical and financial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.
You will
Work closely with and secure customer contract fulfillment
Collaborate and maintain relationships
Distribute information to internal partners and call out delivery Issues
You will stay up to date with financial data
Identify new business opportunities
24/7 support in emergency situations
To be successful in the role you are
Min. Graduate Degree in Engineering (Telecommunication or IT preferred) or Equivalent
Min 10 years of working experience and at least 5 years of Service Delivery Management experience.
E2E knowledge of Telecom Network including Radio, Core, and Revenue Management Nodes
Financial analysis skills
Negotiation and argumentation
You possess PROPS-C process and hardware services knowledge
Change and improvement management skills
You will promote knowledge sharing and mentoring
Trade compliance knowledge
Responsible for delivering results & meeting customer expectations
You will drive Entrepreneurial & Commercial Thinking
Leading & Supervising
Deciding & initiating action
You are capable of coping with pressures & setbacks
Promote networking
You should also have
Very good leadership and management skills
Excellent social skills and strong customer orientation
Self-motivated and teammate.
Ability to adapt to change
Ability to work under pressure
At Ericsson, you can be a game-changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the Technical and financial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.
You will
Work closely with and secure customer contract fulfillment
Collaborate and maintain relationships
Distribute information to internal partners and call out delivery Issues
You will stay up to date with financial data
Identify new business opportunities
24/7 support in emergency situations
To be successful in the role you are
Min. Graduate Degree in Engineering (Telecommunication or IT preferred) or Equivalent
Min 10 years of working experience and at least 5 years of Service Delivery Management experience.
E2E knowledge of Telecom Network including Radio, Core, and Revenue Management Nodes
Financial analysis skills
Negotiation and argumentation
You possess PROPS-C process and hardware services knowledge
Change and improvement management skills
You will promote knowledge sharing and mentoring
Trade compliance knowledge
Responsible for delivering results & meeting customer expectations
You will drive Entrepreneurial & Commercial Thinking
Leading & Supervising
Deciding & initiating action
You are capable of coping with pressures & setbacks
Promote networking
You should also have
Very good leadership and management skills
Excellent social skills and strong customer orientation
Self-motivated and teammate.
Ability to adapt to change
Ability to work under pressure