Analyze your CV for Services Adviser / Administrator - Automotive Industry at EXACT MANPOWER CONSULTING LTD

Role Description for Services Administrator
Role Title: Services Administrator
Also known as: Services Advisor
Reports To: Workshop Manager
Position situated in: Dealership
This role description lists the main functions required to be performed by the employee. It is not designed to be a comprehensive list of all duties, tasks, and qualifications required of the employee. As such, this role description may be adapted locally to suit the markets structure and size.
PurposeWork to optimize the flow in the Service Delivery Process. Assure the process of receiving customers and vehicles in time and in an efficient way and support all aspects of service sales. Ensure high availability and consequently support additional sales at retail level for both parts and services. Strive towards a well-organized and professionallevels of customer services and relationships. Maintain customer contact to give feedback to your manager. Essential Duties and TasksTo perform this role successfully, an individual must be able to perform each essential duty satisfactorily, following defined and updated standards and guidelines.Serving our customers with a positive, professional and polite attitude for the Service/Workshop Operations. o Ordering of parts based on customers’ needso Pre-ordering parts when necessaryo Supporting ongoing as well as upcoming campaignso Reporting; keep track of operations, note and report any deviationso Monitoring, analysing statistics for parts handling (marketing, KPI) to secure an efficient stock level.Ensuring a good flow of information from the receiving of the vehicle to handling of the invoice.o Handling incoming goods, receive and inspect all packages delivered, resolving any discrepancies against the ordero Pre-picking of parts; pick and deliver correct parts to customers and Workshop on time, arrange for delivery or pick upo Shipping parts on timeo Administration and reporting; complete relevant and applicable documentation accurately, including invoices, payment and other official formso Handling of returns, organise the return of cores packaging material, warranty and bought back goodsAssist Aftersales Support with gathering and handling of customer feedback.o Monitoring, analysing statistics for parts handling (marketing, KPI) to secure an efficient stock levelo Invoicing and crediting over the counter saleso Build and develop customer relationships through the provision of excellent customer servicea. Having product information and arguments availableb. Listen to what the customer needs rather than what he asks, advise the right parts to ensure their needs are metWork accordantly to standards, regulations and requirements, comply with policies and procedures, completion of document’s and records and maintaining a high standard of cleanliness and tidiness within the service department and customer areas.o Attend and contribute to daily follow up meetingso Take part in and contribute to SRS activities and continuous improvement work in the workshopo Comply with Safety, Health and Environmental regulations and safe working practiceso Understand and work according to DOS to ensure uniform quality standards in all areas of the businesso Maintain and upkeep tools and equipment’s using checklisto Make proposals to improve processes Standards and GuidelinesFollowing global standards and guidelines, applicable. The person in the role is responsible to stay updated and following the latest available versions of these documents (preferably local standard and global at a minimum):
• Global Standard: Dedicated Customer Service• Local Standard:
Desirable education and/or experience
High school educationTechnical experience Relevant work experience in automotive industry or related environmentBasic computer knowledge