Analyze your CV for SIM Registrations Operations Specialist at Vodacom Tanzania

Role purpose: 
To work with Manager: Management of the SIM registration projects and operations ensuring support for channels of registration and their tools of trade and delivery of registration projects.
Key Accountabilities

Working with on various stakeholders to ensure all issue escalated/ reported on the escalation channels are resolved and update to have no impact on Acquisitions.
To ensure SIM registration tools of trade are active and working –engage with team on ground and repair centre to ensure active and productivity
Support the implementation of planned SIM registration projects by engaging with the agile squad on delivery and testing.
Ensure SIM registration and related system stability by escalating timely to the responsible team and ensure fixing of the problem while managing the team on ground.
Ensure system and process used are compliance to the process and procedure and report for any loopholes which result to non- compliance

Core competencies, knowledge and experience 

Understanding of project delivery and acceptance processes, methodologies within a fast-paced telecommunication environment
Proven experience in working with various SIM registration stakeholders and support to achieve successful outcomes.
Understanding of the regulatory requirement governing SIM registration and process governing on ground registration agents.
Competency in ensuring tracking and improving efficiency and productivity in managing the on ground sales team and their tools of trade

Professional qualifications: 

Bachelor's degree/Diploma or its equivalent in project management, Information technology Business Administration, Finance, Computer Science, or other related fields of studies
At least 1-2 years of customer service and support /sales and channel management/Project management job experience.

Knowledge and Skills

Strong oral, written, reporting and presentation skills.
Strong negotiation and Interpersonal Skills.
Very strong organisation skills.
Customer service and support
Stakeholder Management





Skills



Business Partnering
Partner and Supplier Management
Agile
Project and Programme Management
Business and Commercial Acumen
Complexity Management
Communication
Risk Assessment
Governance and Policy Compliance
External trends and insights
People Development
Facilitation
Strategy Execution
Resilience
Managing Change
Issue and Risk Management