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Key accountabilities
DVAS - Planning and Organization:


PO1: Contribute to the Data Service and Value added service system Strategy and Roadmap


PO2: Contribute to the Data Service and Value added service system Technical Architecture


PO3: Determine the Technological Direction by performing technology scans on new systems and tools.


PO4:  Develop and Maintain Project Policies and Procedures


DVAS - Financial Administration:


PO5: Manage Data Service and Value added service system investment with budgets, financial plans and expenditure motivations aligned to the business plans


DVAS-Acquisition and Implementation:


AI1: Identify Automated Solutions to satisfy user requirement. Ensure quality technical designs for Data Service and Value added service system, providing performance, flexibility and scalability.


AI2: Acquire and Maintain Application Software to effectively support the business processes


AI5: Accredit Systems/Applications for various projects


DVAS - Systems Operations and Maintenance:


DS3: Manage Performance and Capacity of the VAS systems and Call Center application.


DS4: Ensure Continuous Service with high availability and minimum disruption.


DS5: Ensure Systems Security by safe guarding against unauthorized access.


DS9: Manage Systems Configuration by accounting for all system components.


DS10: Manage systems problems and incidents.


DS11: Manage data to ensure adequate storage during uptake processes.


DS13: Manage operations: Change control, escalation, basic work instructions.


DVAS - Systems Monitoring:


M1: Monitoring systems processes such as databases and operating systems, for all VAS and GSN elements.


M4: Provide for independent audit


Project management:
1.            PO10: Manage projects as per VTL project management methodology :-


On time and within budget and priorities


Program management of the development oriented projects.


Manage/Implement the commercial agreements with suppliers and contractors.


Managing multi-disciplinary teams including external suppliers


Developing project programs & budget plans


2.            PO11: Manage Quality to meet customer requirements


Ensure functionality meets requirements


Ensure solution is operationally sound.


Staff Management:
1.            PO7: Manage Human Resources to maximize personal contributions :-


Maintain a stable, highly skilled staff complement.  Ensuring availability of core competence.


Ensure a comprehensive staff development plan covering career advancement, cross-training, succession planning, and skill development is in place           


Supplier & Contractor Management:


DS1:       Define service levels for specific contracts. Contracts must be in place.


DS2:       Manage third-party services obtained from vendors.