Branch Manager

Background

DCB Commercial Bank PLC is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to individuals, microfinance clients, small to medium-sized businesses (MSME), as well as large corporate clients. DCB Bank has a wide branch network of over 8–9 branches, more than 700–1000 DCB Wakala Agents, and over 280 Umoja switch ATMs, serving over 3 million customers across the country.

Reporting to: Chief Commercial and Chief Operation Officer

Responsibilities:

• Develop workplace banking sales plan, process, and be fully accountable for its execution aligned to the delivery of retail or personal banking balance sheet and income statement growth.
• Grow quality asset portfolio and liability through retention of existing and growth of new customer base.
• Lead, develop, and manage the branch to ensure achievement of business objectives, with responsibility for revenue generation through increase of non-funded income, non-interest income, and collection of interest.
• Develop branch plan including leads/sales prospect management, overall customer experience, and position DCB Bank as a provider of quality customer solutions.
• Liaise with the Chief Commercial and Chief Operation Officer to optimize costs through effective resource management, maximize productivity, and foster a customer-centric ethos within the branch.
• Build and sustain positive business relationships with clients (including HNW and PEP) across all hierarchical levels and other key stakeholders.
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• Manage the implementation of all processes and procedures as stipulated in all branch operation manuals.
• Build awareness for the team, keep updated, and ensure compliance with all pertinent regulations from BoT, CMSA, TRA, DSE, and ELRA.
• Effectively manage the performance of your team in line with the bank’s strategy and policies.

Qualifications and Experience:

• Bachelor’s degree in a business-related field, or a Bachelor’s degree in any field with a Master’s degree in business administration.
• Five years’ experience in banking business or operations.
• Adequate knowledge of banking and back-office branch operations.
• Excellent communication and interpersonal skills.
• Proven experience in driving performance.
• Strong market selling ability and credit analysis skills, with a positive track record in building and maintaining business relationships and networks.

Application Instructions:

If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificates, and names of three referees with their contacts, quoting reference number DCB-BM-05/2025 on the subject of the email. To be considered, applications MUST be submitted through recruitment@dcb.co.tz not later than 27th May 2025. Hard copy applications will not be accepted.