Call Centre Officer

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of TZs. 17 billion and 30,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;

Work reference no. 011/22

Position: Call Centre Officer

Reporting to: Operations Manager

Responsibility

Call Center Officer is required to ensure maximum customer satisfaction by receiving customer calls and handling customer inquiries on time.

Main Tasks

1. To initiate reconciliation process by calling customers from customer suspense account for the customers paid via Mobile operators..
2. To record customer inquiries & complaints from outgoing calls and respond accordingly or assign responsible parties and follow-up response
3. To collect exit customer feedback and customer satisfaction survey, especially for drop-out customers with good repayment history.
4. To conduct Disbursement tests before the loan and/or after loan disbursement on a sampling basis, especially for loans above branch level.
5. To report suspicious/alarming call findings to supervisor/Head of department.
6. To conduct Delinquency test from CRM portal to establish if true and produce complied report to responsible parties and Management.
nafasi za kazi
7. To prepare weekly/monthly consolidated Customer feedback from outgoing calls, disbursement, and delinquency test reports for SMT.

Education/Experience

• Bachelor's Degree in Customer Relations, Business Administration, Human Resources or any related field.
• Must have a clear understanding of microfinance bank activities
• Very good knowledge and comfort dealing with customers from diverse societies..
• Very good analytical & reporting skills.
• Proficient with Microsoft applications
• At least 1 (one) year of experience in Call Centre operations.

Mode of Application:

Interested and suitably qualified individuals should forward their application letter, attaching copies of their academic and professional certificates; detailed CV’s with three referees to; vftHRstaff@vftz.co.tz.

The position should be the subject of the email application.

OR; through the postal address below:

The Chief Executive Officer,
VisionFund Tanzania Microfinance Bank Limited,
P.O. Box 1546,
Arusha TANZANIA.

The application should reach the undersigned not later than 26^th June 2022.

N.B. Only short-listed candidates will be contacted

Disclaimer

VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not engaged any consultant/ agent to conduct recruitment on its behalf.