Client Services Manager

Overview

Responsibilities

• Manage project costs, budgets, and client expectations
• Anticipate and make recommendations for client needs.
• Be exceptionally responsive to all client requests.
• Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
• Coordinate projects by communicating effectively with client & Operation team to follow all steps to ensure the project stays on track.
• Work with creative team to bring ideas into the mix, offer suggestions, research, and ability to share & constantly learn new technology.
• Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.

Duties include

• Receive, coordinate & assign existing customer requests through Support Desk.
• Preparing estimates
• Creating project dockets including budgets, timelines, creative briefs, project folders
• Quality assurance including proofreading and ensuring that all work presented to our clients meets their specifications and brand mandates
• Managing budgets and timelines
• Generating and presenting change orders
• Providing clients with timely updates and status
• Updating all project statuses as frequently as possible throughout the day – and before leaving work at the end of the day
• Review and preparation of invoices
• Attending all staff briefings and project status check-ins each morning

Requirements

• Must have excellent problem solving, organizational, written & verbal Communication.
• Must have strong follow-up skills.
• Proficient in Microsoft Outlook, Word, Excel.
• Must have excellent phone skills & etiquette.
• Must have NO FEAR of computers & technology. At least an intermediate knowledge of internet terms & capabilities.
• Must be willing to learn new things.
• Some knowledge of Photoshop, HTML editing & FTP software a huge plus.
• Must like smiley faces and have a sense of humor. 
  

How to Apply